Digital Berater und Projektleiter

6/2018 – 11/2018

Advisor and payment consultant for atento - the digital giftcard

E-Commerce, SAAS

1/2018 – 12/2018

Leading the EMEA Services department (35 FTE and growing)
● Restructured the EMEA Services team to a more effective team with a proactive approach
● Keeping teams aligned in a constantly changing and strong growth environment
● Establishing a technical account management and presales team to support and consult
enterprises

Salesforce, Projektleitung / Teamleitung, Service-Level-Management (SLA), After sales management, Presales, Teamentwicklung

8/2015 – 12/2017

● Build and lead the global customer experience team (11 FTE)
● Established Service products which generates constant revenue beyond the Hardware
● Build global B2B customer facing teams with responsibility for E-commerce, Education,
Logistic, Application Engineering, Technical Service & Customer Service
● Representing BigRep at conferences, trade shows and potential investors
● Authorized representative with direct reporting line to the CEO
● Acting as a COO with tasks like direction, organizational structure, day-to-day operations

Projektleitung / Teamleitung, Projektmanagement, Service-Level-Management (SLA), Teamentwicklung

6/2013 – 6/2018

Planned and built a high scalable B2B SaaS solution to sell personalized gift cards.

● Exit to company behind (...) in June 2018
● Achieved a high level of automation with nearly no maintenance
● Secured continuous product improvement based on consumer feedback
● Managed sales activities from cold acquisition up to relationship management
● Creation of product specifications and user stories, manage development and design with freelancer and agencies

Agile Entwicklung, Projektleitung / Teamleitung (IT), Projektmanagement (IT), SCRUM, Technische Projektleitung / Teamleitung

8/2009 – 7/2014

● Creation and lead of teams (10 FTE), setting up working processes for professional technical
consulting in reconciliation with the executive board
● Using Scrum as part of the implementation of agile product management methods within the
global PayPal product management
● Creation of product specifications to develop third party core and module integrations for the
PayPal products
● Coordination of product crowd tests and thereof compose best practice Integration
guidelines for PayPal Products
● Product management of the merchant on boarding process and the integration centre of
PayPal Invoice
● Conception and realisation of a European wide best practice guideline for PayPal,
coordinating multivariate tests in cooperation with Adobe Analytics and Divolution
● Consulting of large merchants (i.e. Conrad, Esprit, Otto) and ecommerce partner (i.e. Magento, SAP, Ogone) about PayPal integration

Projektleitung / Teamleitung (IT), IT-Support (allg.), Management (allg.), Vertriebsingenieur

6/2007 – 8/2009

Development, control and establishment of individual software concepts for multi project
management and company controlling
● Tasks included Consulting and Reporting for the executive board of key clients( e.g.
Stadtwerke Düsseldorf, Berliner Wasserbetriebe) in close cooperation with big management
consultant companies
● Implementation and introduction of customer specific project software, conception and
development of additional features

Projektmanagement (IT), VBA (Visual Basic for Applications)