IT Interim Manager/Risk Management/Security Analyst

6/2014 – 8/2015

Successfully directed a large business transformation program across the UK and German offices of an iconic online travel company, completing all business, structural and technical work smoothly and within agreed parameters. This has resulted in substantial annual savings for the company, combined with improved business performance in the German market.

Lead and motivate the team through this change process.

ITIL, Netzwerk-Sicherheit, Projektmanagement (IT), Projektleitung / Teamleitung (IT), Agile Entwicklung, Cloud Computing, Requirement Analyse, Change Management, Betriebskontinuitätsmanagement (BKM), Transition Management, Interim Management, Carve-Out, Talentmanagement, Personalführung, Human Capital Management (HCM), Vertragsmanagement

5/2014 – 7/2014

Directed a large technical transformation program to refactor the e-commerce platform of a iconic online travel agency. The key requirements were a modern responsive design (high usability on mobile devices), multilanguage, full PCI compliance and the introduction of a "state of the art" delivery process

Competencies: Scrum, Product Owner, Payment Solution, Mobile Payment, Continuous
Integration

Technology: Jenkins, Atlassian Confluence, Scrum, Maven

ITIL, PCI-DSS, Informationssicherheit, SCRUM, Release Management, Projektleitung / Teamleitung (IT), Agile Entwicklung, Testmanagement / Testkoordination (IT), Mobile Entwicklung (allg.), Softwareentwicklung (allg.), Cloud Computing

2/2013 – 1/2014

Deliver a closed loop payment and accounting solution for one of the top five ranking global retailers. The project included custom printed gift cards, fraud prevention, customer specific reportings and accounting services.

Competencies: Project Management, Negotiation, Requirement Analysis, Customer Review, Leadership, Motivation

Technology: Gantter, PHP5, MySQL 5, IT-Security, Lucidcharts

Incident Management, ITIL, Service Management, PCI-DSS, BSI-Standards, Informationssicherheit, IDS (Intrusion Detection System), Release Management, Projektmanagement (IT), Projektleitung / Teamleitung (IT), Agile Entwicklung, PHP, Betriebskontinuitätsmanagement (BKM), Transition Management, Interim Management, Prozessmanagement, Talentmanagement, Personalführung, Recruiting

4/2012 – 9/2012

Update the Office infrastructure to new hardware, new OS, new/customized applications. This included a new security concept. The work has been done in close collaboration of an external solution provider

BSI-Standards, Informationssicherheit, Projektmanagement (IT), IT Service Management (ITSM), Change Management, Outsourcing, Recruiting, Vertragsmanagement

5/2005 – 9/2006

Design technical support processes for new product line. Recruit staff, build teams, define, measure and optimize processes. Process and product reviews with product team and senior management. Plan, build, run IT solutions to optimize the process.

Rollout, Prozessoptimierung, ARIS, Change Management, Management (allg.), Kostenoptimierung, Recruiting, Public Relations

3/2004 – 11/2011

Analyze and optimize a leading mobile network operators internal core processes such as customer complaint process, incident management process, change management process and operational expenditures. Identify, define and evaluate key performance indicators for the corporate balanced score card

IBM Cognos, Business Intelligence (BI), Incident Management, ITIL, IT Sicherheit (allg.), Informationssicherheit, Projektleitung / Teamleitung (IT), IT Service Management (ITSM), Telekommunikation / Netzwerke (allg.), ARIS, Prozessoptimierung, Change Management, Management (allg.), Business Analyse

6/2003 – 7/2008

Understand complaint processes, measure, identify improvements, derive IT requirements, plan, build, test, release, measure. Optimize the complaint resolution to increase the efficiency of the team and interfaces to grow from 7m to 17m customers without any increase in headcount

Technologies: Primavera, PeopleSoft, Clarify, MySQL, PHP, ARIS

IBM Cognos, Business Intelligence (BI), IT-Governance, Release Management, Projektmanagement (IT), Testmanagement / Testkoordination (IT), Enterprise Architect (EA), ARIS, Prozess- / Workflow, Prozessoptimierung, Produktionsoptimierung, Change Management, Krisenmanagement, Betriebskontinuitätsmanagement (BKM), Prozessmanagement, Projektleitung / Teamleitung, Business Analyse, Business Development, Prozessberatung, Kostenoptimierung, Talentmanagement, Personalführung, Six sigma, Vertragsmanagement

5/2000 – 12/2000

Responsible for financials, risk management, design, implementation, testing and roll-out of all IP security infrastructure for the GPRS deployment to bring data services to a mobile network.

Check Point (allg.), Cisco Firewalls, IT Sicherheit (allg.), Release Management, Projektmanagement (IT), Testing (IT), Telekommunikation / Netzwerke (allg.), GSM/GPRS, Rollout, Management (allg.), Risikomanagement