freiberufler Beratung für Systemsoftware mit dem Schwerpunkt Backup auf freelance.de

Beratung für Systemsoftware mit dem Schwerpunkt Backup

zuletzt online vor 1 Tagen
  • 100€/Stunde
  • 47551 Bedburg-Hau
  • National
  • de  |  en  |  nl
  • 25.11.2022

Kurzvorstellung

Ich bin IT-Berater mir dem Fokus auf Backup und Archivierung, hier speziell HP/MF Data Protector.

Auszug Referenzen (2)

"Meine Erfahrungen mit Herrn F. waren sehr positiv. Ich habe ihn als sehr kompetenten Ansprechpartner kennengelernt."
Senior Engineer for Backup Software (Festanstellung)
Raimund Meyer
Tätigkeitszeitraum

1/2014 – 9/2022

Tätigkeitsbeschreibung

Level 3 technical support for Data Protector, Backup Navigator and VM Explorer

- Troubleshooting within enterprise environments (LAN, SAN, OS-Level, Databases and Virtualization)
- Managed multiple simultaneous customer escalations, owning the escalations through to resolution
- Recreated customer problems in a lab environment for further extensive troubleshooting
- Worked closely with engineering development on solving customer issues
- Created and delivered technical trainings for lower support levels
- Collaboration with customers to define product requirements
- Offshoring L1 to L3 Support to Nigeria and Rwanda project: Creation of training material followed by trainings and mentoring

Eingesetzte Qualifikationen

IT-Techniker (allg.)

"M. F. war weltweit der #1 technische Ansprechpartner bzgl der email und file archiving Produkte von HP/HPE"
Senior Engineer for E-Mail and File Archiving Products
Stefan Sauerländer
Tätigkeitszeitraum

8/2007 – 12/2013

Tätigkeitsbeschreibung

L3 technical consulting within enterprise environments on a complex, multi layer email and file archival solution (Integrated Archive Platform (IAP)) that included potential data loss, system slow downs and database rebuilts.
- Successfully managed multiple simultaneous customer escalations, owning the escalations through to resolution

- Recreated customer problems in a lab environment for further extensive troubleshooting
- WW onsite customer visits for problem resolution and major release version upgrades
- Ramp-Up of a support Organization for EMEA
- Worked closely with engineering development on solving customer issues
- Worked with QA engineering to define and test product’s features
- Developed in depth knowledge of HP’s email archival solutions
- Created and delivered technical trainings for internal and external audience
- Collaborated with customers to define product requirements
- Worked closely with Engineering on testing hotfixes, patches, and provided input on new development and feature functionality
- Involved with supportability and functionality issues and projects to enhance the overall customer experience with the product
- Provided after hours and standby 24x7 support
- Offshoring L1 and L2 Support to Bulgaria project: Creation of training material followed by trainings and mentoring in Bulgaria and remote

Eingesetzte Qualifikationen

Archivierung, IT-Support (allg.), IT-Techniker (allg.)

Ich biete

  • Archivierung
  • Hardware Virtualisierung
  • HP Data Protector
  • IT-Support (allg.)

Projekt‐ & Berufserfahrung

Senior Engineer for Backup Software (Festanstellung)
Hewlett Packard / Micro Focus, Ratingen
1/2014 – 9/2022 (8 Jahre, 9 Monate)
IT & Entwicklung
Tätigkeitszeitraum

1/2014 – 9/2022

Tätigkeitsbeschreibung

Level 3 technical support for Data Protector, Backup Navigator and VM Explorer

- Troubleshooting within enterprise environments (LAN, SAN, OS-Level, Databases and Virtualization)
- Managed multiple simultaneous customer escalations, owning the escalations through to resolution
- Recreated customer problems in a lab environment for further extensive troubleshooting
- Worked closely with engineering development on solving customer issues
- Created and delivered technical trainings for lower support levels
- Collaboration with customers to define product requirements
- Offshoring L1 to L3 Support to Nigeria and Rwanda project: Creation of training material followed by trainings and mentoring

Eingesetzte Qualifikationen

IT-Techniker (allg.)

Senior Engineer for E-Mail and File Archiving Products
Hewlett Packard, Ratingen
8/2007 – 12/2013 (6 Jahre, 5 Monate)
IT & Entwicklung
Tätigkeitszeitraum

8/2007 – 12/2013

Tätigkeitsbeschreibung

L3 technical consulting within enterprise environments on a complex, multi layer email and file archival solution (Integrated Archive Platform (IAP)) that included potential data loss, system slow downs and database rebuilts.
- Successfully managed multiple simultaneous customer escalations, owning the escalations through to resolution

- Recreated customer problems in a lab environment for further extensive troubleshooting
- WW onsite customer visits for problem resolution and major release version upgrades
- Ramp-Up of a support Organization for EMEA
- Worked closely with engineering development on solving customer issues
- Worked with QA engineering to define and test product’s features
- Developed in depth knowledge of HP’s email archival solutions
- Created and delivered technical trainings for internal and external audience
- Collaborated with customers to define product requirements
- Worked closely with Engineering on testing hotfixes, patches, and provided input on new development and feature functionality
- Involved with supportability and functionality issues and projects to enhance the overall customer experience with the product
- Provided after hours and standby 24x7 support
- Offshoring L1 and L2 Support to Bulgaria project: Creation of training material followed by trainings and mentoring in Bulgaria and remote

Eingesetzte Qualifikationen

Archivierung, IT-Support (allg.), IT-Techniker (allg.)

Ausbildung

Staatlich geprüfter Techniker für Elektrotechnik

(Ausbildung)
Jahr: 1996
Ort: Wuppertal

Qualifikationen

Meine Haupterfahrung liegt im Bereich L3-Softwaresupport in Unternehmensumgebungen mit Fokus auf Infrastrukturmanagement wie Backup, SAN-Management und E-Mail-Archivierung. Außerdem gebe ich gerne technische Schulungen und teile mein Wissen mit Gleichgesinnten. Dazu gehört die Erstellung von (webbasierter) Dokumentation.

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Englisch (Fließend)
  • Niederländisch (Grundkenntnisse)
Reisebereitschaft
National
Arbeitserlaubnis
  • Europäische Union
Home-Office
bevorzugt
Profilaufrufe
47
Alter
55
Berufserfahrung
32 Jahre und 9 Monate (seit 02/1990)

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