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Archiviertes Projekt - IT Service Manager

April 2018

September 2018


nicht angegeben




For our client in Essen we are currently searching for an IT service manager.

Start: asap
Duration: 6 Months
Location: Essen
Language: English; German skills preferable

Project description:

The unit Service Operations within Service Integration is a central, group-wide governance function which ensures the overall stability of IT services. Focus is on the integration of all internal and external service providers into the service framework and tooling landscape to deliver consistent and reliable IT services for our client´s businesses.


- Lead the development of our client´s Service Hub in alignment with the Application Owner, Head of Tooling, Product Owners and other key stakeholders

- Track and manage tooling requirements

- Identify and drive new value adding enhancements for the Service Hub

- Maintain tooling roadmap and release cycle for further enhancements

- Manage suppliers

- Oversee tooling budget

- Align roadmap activities with IT tooling strategy

- Project Management

Required skills:

- Excellent IT Service Management process experience

- Comprehensive knowledge of ServiceNow or other Service Management tools

- Strong background in tooling development and rollout

- Experience in Program and Project Management

- Strong conceptual and analytical skills

- Experience with agile methodology

- Ability to work independently and take decisions in own area of responsibility

- Experience in steering internal and external suppliers

- Ability to work well in teams of different nationalities and cultures based in different locations

- Personal dedication to be part of a central governance function

- Pro-active 'can-do' attitude and social competence

- Fluent in written and spoken English; German skills preferable


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