Start Date: asap
End Date: 31.12.2018
Reference Number: 4356
• Build-up the capabilities required for obtaining near-real-time health-state information of on-boarded IT services and their underlying components or dependencies.
• Analyse recent incidents to identify relevant use-cases for incident detection.
• Understand the purpose as well as the composition of the IT service, and identify the critical components or dependencies in detail.
• Describe the relevant dashboards, monitors, events and log-files already in place, and where/how they can be accessed
• Specify in detail, which events are to be aggregated in order to depict a relevant health-state view for a specific IT service.
• Specify and implement a real-time aggregation and correlation of the relevant events.
• Implement a near-real-time dashboard with a timely and accurate depiction of the end-to-end health-status of the IT service to be on-boarded.
• Perform data analysis on the health-status information available from across all onboarded IT services, and search for patterns or anomalies, which indicate a future degradation of the IT service or a potential intrusion event.
• Document procedures for how to react on specific scenarios and how to distinguish relevant from false positive events.
• Describe the support organisation of the IT service to be on-boarded and formalize the escalation paths, as well as the mutual expectations with the IT service owner.
• Train the members of the IT Service Coordination organisation on the IT services to be on-boarded and on the alerts to be reacted on.
• Broad technical background with expertise in network technologies, operating systems and typical application stacks (in particular Java and .Net) in a large enterprise environment.
• Experienced in specify and implement a real-time aggregation, near-real-time dashboards and correlation of the relevant events.
• Hands-on experience in aggregating data in ELK, SCOM and InfluxDB.
• Hands-on experience in developing dashboards with Grafana, SCOM and Kibana.
• Understand business as well as operational requirements and translate them into technical solutions.
• Experience with statistical data analysis.
• Good understanding of cloud delivery models is beneficial.
• Self-motivated and highly proactive attitude.
• Excellent verbal and written communication skills (in English).
• Able to work in a global company with people having different cultural backgrounds
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