Projektbeschreibung
Tasks:
Reporting to an overall programme lead and working collaboratively with a 3rd-party partner (DXC), manage a transformation program to enable Support Services for the new Digital Workplace for the client
The subprojects to be coordinated are:
Set up Global Service Desk for digital workplace
Set up Onsite Service for digital workplace
Implement HW- and SW-Asset Management processes and technical interfaces
Dependency management of Support Services related aspects, managing DXC-raised dependencies as well as identifying and solving internal risks and dependencies
In addition to the coordination of the DXC Program two additional client projects have to coordinated:
To set up MSI and GSD integration for anew HW vendor and a new packaging service partner
Adoption work on the catalogue
Required skills:
Highly structured work approach
Positively motivated, self driven, hands on manager
Very good English skills Technical Skills:
Strong Project Management skills (managing 3-5 sub projects in virtual and distributed teams)
Solid experience in working with service providers
Practical and theoretical experience in ITL processes
Good understanding of Microsoft cloud based desktop service models and the implications on service structures
Knowledge of ServiceNow
Expertise in MS office and MS project
Start: ASAP
Location: Düsseldorf
Duration: 4 months+
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Management, Unternehmen, Strategie:
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