Duration: 3 months +
• Reporting to an overall programme lead and working collaboratively with a 3rd-party partner, manage a transformation program to enable Support Services for the new Digital Workplace
• The subprojects to be coordinated are: Set up Global Service Desk for digital workplace, Set up Onsite Service for digital workplace, Implement HW- and SW-Asset Management processes and technical interfaces
• Dependency management of Support Services related aspects, managing DXC-raised dependencies as well as identifying and solving internal risks and dependencies
• In addition to the coordination of the Program two additional projects have to coordinated: to set up MSI and GSD integration for a new HW vendor and a new packaging service partner and adoption work on the catalogue
• Strong Project Management skills (managing 3-5 sub projects in virtual and distributed teams)
• Solid experience in working with service providers
• Practical and theoretical experience in ITL processes
• Good understanding of Microsoft cloud based desktop service models and the implications on service structures
• Knowledge of ServiceNow
• Expertise in MS office and MS project
• Highly structured work approach
• Positively motivated, self-driven, hands on manager
• Very good English skills
If you are interested in the position, please do not hesitate to send me your application.
Do you have questions? You are welcome to contact me.
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