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Archiviertes Projekt - Projektmanager digital workplace

Mai 2018

Juli 2018

D-Düsseldorf

nicht angegeben

11.04.2018

119146_1523971185

Projektbeschreibung

For our client located in Dusseldorf we are currently looking for a Project Manager for the implementation of Digital Workplace service catalogue and ITIL processes.

Start: asap
Duration: 3 months
Location: Düsseldorf
Volume: 50 hours /week
Remote: 1 day per week
Language: English and German

Description:
The client is looking for a Project Manager for the implementation of Digital Workplace service catalogue and ITIL processes who would be reporting in a wider change programme to the Digital Workplace Service Programme Manager, and working in close collaboration with a 3rd-party provider (DXC).

Tasks:
- Working with solution architects, service owners and the service catalogue manager, ensure development and integration of the necessary new Digital Workplace service catalogue items in the Clients ServiceNow instance
- Implement interim solutions where release / change timeframes prevent implementation of the long-term items by the required milestones
- Develop and integrate other ITIL process changes (e.g. Asset Management, Incident Management, etc.) related to the Digital Workplace programme into the existing Clients ITIL environment

Soft skills:
- Good communication skills
- Strong negotiator
- Solution-based attitude, mediating between multiple implementation projects and strategic process owners to ensure a high-quality end-result with very strong end user focus
- Willing and able to be innovative in developing and communicating pragmatic solutions to complex issues
- Very good English and German skills
- Structured, self-driven attitude Technical

Skills:
- Solid knowledge of ITIL processes, especially asset and service catalogue management
- Strong knowledge of ServiceNow
- Project management skills
- Experience of working with service providers and in a matrix organisation
- Basic understanding of Microsoft cloud based desktop service models

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