* Operation of Skype for Business and basic infrastructure (ITIL Based) and troubleshooting in incident case
* Implement planned changes in an agile setup
* Identify and apply optimizations for operation
Skills and Experience:
* Microsoft Skype for Business
* Technical Degree (ETH / Uni / FH / HF)
* Sound know-how in the Microsoft UCC solution (Skype for Business)
* Know-how in ICT solutions as well as in other products of the Microsoft environment (Windows Server, Exchange, O365)
* Several years of professional experience with UCC customer projects (design, implementation as well as conceptual and analytical implementation)
* Several years of professional experience in the operation of Microsoft Skype for Business Solutions as Operational Engineer (2nd and 3rd Level Support)
* Knowledge of SIP, RTP, H.323, MGCP and other protocols
* Strong social skills in dealing with customers
* Implementation oriented
* Very good German and English in spoken and written
Nice to have:
* Experience with various Third Party Additions to Skype for Business such as Verba, Skype Shield, West Emergency Gateway or Polycom.
To apply, please submit CV.
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