Data/Content Manager

November 2018

Juni 2019

CH-Basel

nicht angegeben

07.11.2018

121629_1541588067

Projektbeschreibung

Role: Data/Content Manager

Location: Basel

Start: 19th of November (Latest 1st of December)

Duration: end of June

Rate: CHF 50/hour gross



Technical Competence

* Managing the content management and distribution platform (internet) - Pitcher (training provided)

* Receiving Content and preparing it for Uploading on the Platform.
* Formatting/Programming Content on Platform
* QA of content -visual and technical
* Distribution to relevant users
* Management of Users on Platform -set up, removal etc.
* Management technical issues reported by end users
* Working with vendor to request Pitcher instances creation
* Migrating content and configuration to Production Environment
* Testing new updates for vendor.

* Database Management

* Adding new users, Removing old ones, recording changes
* General Management of end users as needed ~450 users across the globe.
* Tracking Country status, content use etc
* Producing Analytics for business use.

* Project Management

* Management of mini-projects to improve the tool, database, etc
* Orchestrating UAT with requestors
* Working with Vendors
* Piloting new enhancements with select countries
* Managing the Support Email
* Answering Queries
* Giving IT Support to end users
* Communicating with new countries who wish to start using the tool.

* Innovation and Development

* Ability to identify innovative solutions to user issues
* Identify opportunities for process efficiencies


Essential Skills

Experience with performing quality assurance/quality review on content is a necessity

* Excellent attention to detail & organizational skills essential
* Ability to follow through on tasks.
* Excellent written and verbal communication skills - comfortable with being customer facing
* Familiarity with Customer Relationship Management (CRM) systems, Pitcher, Veeva/Salesforce Systems, Tableau and/or Closed Loop Marketing (CLM) an advantage.
* Customer and delivery focused
* Ability to work under tight time pressures
* Self-starter and ability to work on their own initiative
* Excellent problem solving skills plus strong desire for work success and self-improvement
* Project management

* Know how to manage a project in terms of project requirements to delivery
* Project Quality Assurance
* On time and on budget planning

* Business Process Management

* Defining a Business requirements process flow
* Delivering that process via a defined project

* Excellent skills in English required
* Experience with CRM, Content and Database Management.

Please Submit CV To Apply

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