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Archiviertes Projekt - IT Customer Service Analyst

Juli 2019

März 2020


auf Anfrage




IT Customer Service Analyst wanted for our Basel based client in the financial sector.

Your experience/skills:

* University Degree in Computer Science or related field
* Competency in providing an excellent Customer Service while also attending operational tasks
* Ability to accomplish assigned tasks in a professional, efficient and timely manner with a sense of ownership
* ITIL certification would be desirable
* Excellent communication skills
* Languages: fluent English both written and spoken, a second major world language is beneficial

Your tasks:

* Supporting the delivery of both internal and outsourced IT services to internal and external customers according to agreed levels of service
* Ensuring incident, problem, release, configuration, change and request management
* Encouraging the decrease of the impact of incidents and problems on the business by restoring the normal state of IT services
* Managing to identify problem solutions and prevent their reoccurrence as well as processes and monitors IT service requests
* Identifies and reports on configuration items and their relationships that support the IT services
* Organizing the purchasing of hardware based on business needs, and coordinates systematic renewal of hardware

Start: 07/2019
Duration: 9 MM+
Location: Basel, Switzerland
Ref.Nr.: BH 14438

Did this spark your interest? Then take the next step by sending us your CV as a Word document and a contact telephone number.

As a preferred recruitment agency for Swiss banks, international insurance, finance service providers, software and pharma companies, we acquire exciting positions since 1998 in Zurich, Bern and other regions in Switzerland every day.

Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.


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