Our client is currently looking for an Microsoft FastTrack Reengagement Manager (m/f/d) for a remote project.
We are seeking candidates with preference for Office 365 cloud experience including Windows Desktop Deployment / Office ProPlus/Exchange/SharePoint, and customer relationship skills.
Looking for technical with Project Management background working with O365. The desired outcomes for this role will focus on elevating customer usage of existing workloads and influencing customer usage of purchased and unutilized workloads. The Intent Fast Track Manager (IFM) will establish and capture all key engagement criteria, including: key business stakeholders, customer goals and business requirements, existing customer infrastructure and current deployment status, timeline for customer onboarding to new/unutilized workloads, partner relationships and scope of work, adoption and usage plans and migration strategies. Strategy is to drive customers to Windows 10, thus the Windows desktop deployment background is critical.
Experience and Qualifications:
The FastTrack Intent Managers (IFM) responsibilities are focused on re-engaging existing M365 customers with the goal of creating intent for deploying an additional core workload. IFMs will endeavor to build strong client relationships with customer technology executives and decision makers in an effort to initiate and drive business strategy discussions around industry drivers and workloads. The desired outcomes for Microsoft will focus on elevating customer usage of existing workloads and influencing customer usage of purchased and unutilized workloads. IFM specific responsibilities will include:
Identifying and making contact with relevant engagement stakeholders to discover existing usage and potential future needs
Positioning the benefits of the M365 suite and complimentary solution stack components to customers
Applying knowledge of Windows deployment, M365 workloads to specific customer business needs, and positioning the benefits of the M365 suite and complimentary solution stack components to help in solving customer challenges
Introduce the FastTrack service benefit and positioning potential future engineering engagement activities
Identifying M365 (and complimentary components) workload upsell opportunities and engaging account teams (as needed) and performing an effective hand-off to appropriate sales motions
Capturing of customer intent and relevant engagement data with accuracy, to build a comprehensive picture of the customers current state, product and service entitlements
Applying of FastTrack business logic to match customer engagement requirements to appropriate delivery resources
Performing an effective hand-off of customer engagement to FastTrack delivery team with comprehensive notes in regards to a set plan for deploying Windows, OPP or other workloads across the M365 suite of services.
Maintaining high level of data quality and hygiene to enable rapid and reliable reporting to all stakeholders
Uncovering potential customer blockers and direct customers to a solution
Collect and submit relevant customer and process feedback
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