RTM – Regional Transition Manager - München, remote

Firmenname für PREMIUM-Mitglieder sichtbar online

Juli 2020

Juli 2021

D-Großraum München

auf Anfrage

Remote

02.07.2020

RTM - 2020

Projektbeschreibung

Primary purpose of the role

The regional transition manager is key point of contact to the customer (GT RTM) and operatively manages the preparation of a site for migration*, guides through the migration call of the specific locations in a region, reports on the status per site and is responsible for obtaining the final approval of a location.
*According timelines set by T-minus-plan and processes

Key responsibilities

• Initialize and control location based concept (LBC)
• Manage preparation of locations to get ready for migration; According the agreed procedures*, organize alignment calls between BT technical team, Service Provider and Green Team RTMs, and additional technical clarification calls where required
• Manage preparation of test documents and plans, invite to and guide through pre-migration test sessions (for LAN/WAN)
• Organize the migration call, guide through call and post-migration test, communicate on migration result (success)
• Control hypercare closure
• Support/manage trouble shooting after hypercare closure
• Store deliverables in repository (e.g. SharePoint)
• Report on site status (e.g. LML)

Further Knowledge

• Carve Out Know How preferable
• PM / Coordination Skills
• Infrastructure (Datacenter, Clients, Network

Key challenges

• Manage preparation of complex sites
• Manage the quantity of sites per week that need to be migrated
• Manage/support trouble shooting in parallel with site migrations
• Identify and align the correct parties for mixed locations (type E)
• Obtain agreement on bandwidth split for type E sites

Key relationships

• Provides updates to: PM
• Counterparts are: GT RTMs, Provider Regional Manager
• Communicates on regular basis with (in addition to the above): BT Technical Experts, (blue side) Responsible manager for site on clients side (for mixed sites), (blue side) USSM
• Regular meetings: Daily Standup, Regional Alignment Call (organizer)

Areas of control/ authority

• Control related deliverables
• Invite to / schedule meetings
• Propose deadlines per agreed procedures
• Roll-back decision
• Decision to postpone a migration (in alignment with GT in view of Business Continuity)

Owns documents

• Location based concept (LBC)
• Readiness-Checklist
• Regional site status tracking (e.g. LML)

Key deliverables

• Location based concept (LBC)
• Readiness-Checklist
• Test results
• HC closure confirmation

Dependencies

• LBC related: Technical approval/ acceptance, technical criteria for approval, GT/provider inputs
• WAN/LAN provider availability, GT test-users

Kontaktdaten

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