Archiviertes Projekt - Service / Supplier Performance Manager (m/f/d)
Firmenname für PREMIUM-Mitglieder sichtbar
Dezember 2020
nicht angegeben
Nordrhein-Westfalen
auf Anfrage
11.11.2020
509861/1-en
Projektbeschreibung
Ihre Aufgaben:
• Creating and improving the service catalogue for Data Centre & Cloud services
• Manage a full suite of Data Centre Services and their SLAs and ensure delivery of agreed IT services and service levels to the customer in accordance with the SLA framework
• Ensure all operational roles and relationships between internal, lead and any sub-contracted suppliers are documented, maintained and subject to contractual agreement
• Monitoring, reporting and regularly reviewing service performance against targets, identifying improvement actions as appropriate and ensuring these actions are implemented
• Support the creation of a RFP for hybrid managed infrastructure services
Ihre Qualifikationen:
• Self-sufficient & structured way of working
• ITIL foundation
• Very good Excel skills
• Experience in reporting and SLA tracing
• Continuous service improvement experience
• Stakeholder management and knowledge of customer satisfaction survey conduction
• Customer-oriented team player
Ihre Vorteile:
• Renowned customer
• Excellent transport connections
• Mostly remote
Projektdauer: 6 MM+
Sie sind Freiberufler? Dann freuen wir uns auf Ihre Bewerbung!
• Creating and improving the service catalogue for Data Centre & Cloud services
• Manage a full suite of Data Centre Services and their SLAs and ensure delivery of agreed IT services and service levels to the customer in accordance with the SLA framework
• Ensure all operational roles and relationships between internal, lead and any sub-contracted suppliers are documented, maintained and subject to contractual agreement
• Monitoring, reporting and regularly reviewing service performance against targets, identifying improvement actions as appropriate and ensuring these actions are implemented
• Support the creation of a RFP for hybrid managed infrastructure services
Ihre Qualifikationen:
• Self-sufficient & structured way of working
• ITIL foundation
• Very good Excel skills
• Experience in reporting and SLA tracing
• Continuous service improvement experience
• Stakeholder management and knowledge of customer satisfaction survey conduction
• Customer-oriented team player
Ihre Vorteile:
• Renowned customer
• Excellent transport connections
• Mostly remote
Projektdauer: 6 MM+
Sie sind Freiberufler? Dann freuen wir uns auf Ihre Bewerbung!
Kontaktdaten
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Kategorien und Skills
Management, Unternehmen, Strategie:
IT, Entwicklung:
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