Solution Architect mit 10 Jahren ServiceNow Erfahrung in unterschiedlichen Bereichen (Teiva Systems)
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- 85630 Grasbrunn
- DACH-Region
- uk | de | en
- 02.03.2024
Kurzvorstellung
I create pivotal products that accelerate value for your employees & customers, educate your users, so you can continuously improve your operations & grow business. ITSM, ITOM, CSM, Custom. Since 2011.
Qualifikationen
Projekt‐ & Berufserfahrung
5/2021 – 8/2021
Tätigkeitsbeschreibung
Planning, design and coordination of a technical and organisational split of ServiceNow application into two independent instances. Because client splitted his organisation, also all processes, roles, data, and integrations in ServiceNow must be separated.
As solution architect and technical team lead I coordinated technical planning, established coordination between organisational entities and supported the design and execution of the technical split.
ServiceNow
11/2020 – 6/2021
Tätigkeitsbeschreibung
Client combines its expertise in conected supply chain, industrial automation and ServiceNow to offer its clients innovative applications on one platform. A set of various solutions aims to automate and streamline logistics and shopfloor in manufacturing area.
As product architect and team lead I defined the target solution architcture, implemented and maintained the custom application
ServiceNow, Shopfloor management
2/2020 – 3/2021
Tätigkeitsbeschreibung
Planning, design and coordination of a global rollout of service catalog and a custom self-service portal into all organisations of Allianz Partners (36 countries). The project includes design and implementation of services and workflows, reports, service portal.
As solution architect I led the developer team and designed and implemented target solution, ensured in time and quality implementation and maintenance.
Modules used: Request Fulfilment, Workflow Management, CMDB, CSDM, Service Portal, Asset Management
ServiceNow
1/2018 – 3/2021
Tätigkeitsbeschreibung
Multiple engagements for a German OEM during establishment of a central IT management platform to host and offer IT related services to the entire Daimler organisation globally.
Technologies used: Service Catalog, Request fulfilment, Service Portal, Knowledge Management, Custom Applications, CSDM, Major Incident Management, Integrations
As ServiceNow architect I ensured the knowledge transfer from central team into regional teams and clients, I prepared and facilitated trainings, established trustfull communication between various teams and core platform team.
ServiceNow
5/2016 – 9/2016
Tätigkeitsbeschreibung
Decommissioning of a proprietary ticketing tool, implementation and development of ServiceNow for ITSM processes.
As solution achitect and developer I configured and developed processes and features in scope, initial and recurring data integration. I prepared and fascilitated business analysis workshops and training. I planned cutover and hypercare phases.
Modules used: Incident, Request Management, Configuration Management, CMDB, Asset Management, Service Portal, SLAs, Reports and Dashboards
ITIL, ServiceNow
12/2015 – 3/2016
Tätigkeitsbeschreibung
Design and implementation of a incident and data integration between ServiceNow and Remedy (via ESB Orchestra)
As ServiceNow lead developer, technical consultant I advised client on a best practice on a process and data integration, designed a target solution and build an MPV, documented user stories for a further implementation by in-house engineering team of a internal IT provider for a global insurance company
JavaScript, ServiceNow, SOAP (Simple Object Access Protocol)
1/2014 – 4/2014
TätigkeitsbeschreibungSupport and extention of a ServiceNow based service catalog for IT requests for a car leasing company
Eingesetzte QualifikationenJavaScript, ServiceNow
1/2013 – 12/2013
Tätigkeitsbeschreibung
Design and implementation of defect and release management on ServiceNow, decommissioning of existing tool, data integration and knowledge management.
As technical consultant I was designed and configured defect and release management applications, facilitated requirement workshops, trained users of the software company from Austria (software for IT automation)
Application Development, JavaScript, ServiceNow
1/2012 – 12/2012
Tätigkeitsbeschreibung
Implementation and maintenance of global service management team.
Maintenance and extension of various integrations, e.g. with HP Service Manager.
Design, implementation and maintenance of a web-based dashboard with data extract from HP Service Manager and ServiceNow
ITIL, JavaScript, ServiceNow, XML
2/2009 – 5/2011
TätigkeitsbeschreibungAs Associate Consultant I was responsible for delivering high quality solutions based on the helpLine platform for clients of helpLine GmbH (Serviceware SE) in various industries in Germany and Switzerland.
Eingesetzte QualifikationenApplication Development, ITIL, Microsoft SQL-Server (MS SQL), Oracle Database, Reporting, SOAP (Simple Object Access Protocol), Visual Basic Script (VBS)
2/2008 – 12/2009
TätigkeitsbeschreibungAs technical sales representative and automation advisory associate of industrial automation and sensor devices, I helped the company to grow and make it's name on the East European market.
Eingesetzte QualifikationenAutomatisierungstechnik (allg.), Presales
Zertifikate
Ausbildung
Gummersbach
Über mich
He has performed all aspects of platform architecture, low-code, no-code configuration. He was a part of global rollouts, product developments, and maintenance for clients in various industries since 2011. He has a deep knowledge of the platform capabilities, APIs and techniques to make a best design decision and do correct configuration. K. is a certified ServiceNow implementation specialist, Scrum Master and is experienced in the coordination and management of requirements. He was successfully leading implementation and support teams.
Experience
● Lead architect during the implementation and rollout of IT management processes on ServiceNow platform for various clients in compliance with solution best practices incl. requirement gathering, functional analysis, solution design, license impact analysis, lead implementation and maintenance teams
● Technical project management, transition & transformation, communication, facilitation of client workshops, trainings, and documentation
● Team lead and ServiceNow implementation specialist during establishment, extension, and maintenance of ITSM, ITOM incl. Discovery and Service Mapping, ITBM, CSM applications
● Platform configuration, extension, and maintenance incl. core capabilities like Script Includes, Business Rules, Jelly Scripts, Forms, Glide APIs, Workflows, Flows, Integrations, Webservices, SLAs, Service Portal, Probes, Schedules etc. under current good practices
● Design and Development of Custom Applications, Service Portals, Mobile Apps, Virtual Agents, and complex platform and data integrations
● Advisor of ServiceNow architecture principles, quality standards and developer guidelines as part of global platform governance and community of excellence for different clients
● Product owner, product architect and lead developer of various digital products and assets for GRC, logistics, and manufacturing
● Project experience in industries: Automotive, Manufacturing, Finance, Insurance, Software, Travel & Transportation
Weitere Kenntnisse
Persönliche Daten
- Ukrainisch (Muttersprache)
- Deutsch (Muttersprache)
- Englisch (Fließend)
- Europäische Union
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