freiberufler Senior Consultant / Capital Markets / Customer Success Manager auf freelance.de

Senior Consultant / Capital Markets / Customer Success Manager

offline
  • auf Anfrage
  • 34742 Istanbul
  • Weltweit
  • tr  |  en  |  de
  • 07.01.2022

Kurzvorstellung

I have several years of experience in a variety of fields including IT and finance. In addition to my extensive technical & functional experience in Capital Markets, I have strong communication, customer service, and administrative skills.

Qualifikationen

  • COBIT
  • Front Arena
  • Investmentberatung
  • ITIL
  • Murex (allg.)
  • Oracle Database
  • PL/SQL
  • Produktdesign
  • Projektmanagement
  • Python
  • Treasury

Projekt‐ & Berufserfahrung

Product Manager
Softtech, Istanbul
6/2021 – offen (2 Jahre, 10 Monate)
IT & Entwicklung
Tätigkeitszeitraum

6/2021 – offen

Tätigkeitsbeschreibung

 Product RoadMap creation and governance for Capital Markets solutions.
 BackLog prioritization and project management (multi-project initiative)
 Market/Trend analysis for financial institutions (Banks, Sell Side and Buy Side Companies)
 Budget (P&L, CAPEX, OPEX monitoring) and Partnership management
 Close collaboration with Sales, SW Development, CX teams, customers and regulator.
 Regular executive briefs to Executive management

Eingesetzte Qualifikationen

Produktdesign

Senior Product Support Manager / EMEA
FIS, Istanbul
1/2019 – 5/2021 (2 Jahre, 5 Monate)
IT & Entwicklung
Tätigkeitszeitraum

1/2019 – 5/2021

Tätigkeitsbeschreibung

 Helping institutional customers worldwide about Electronic Trading business
 Team management/building at multi geo-locations. (AMAS/OMNI setup in Front Arena)
 Incident Management via ITIL principles. (Team KPIs, CSAT monitoring, etc)
 Designing new workflows and improving processes within CX universe
 Virtualization implementations for business continuity in different global regions.
 Governing/managing premium support to a limited set of privileged OMS clients
 Market Making & Execution Algo configuration support in Front Arena/Prime.

Eingesetzte Qualifikationen

1st Level Support / UHD, 2nd & 3rd Level Support

Senior Consultant
FIS, Istanbul
6/2015 – 1/2019 (3 Jahre, 8 Monate)
IT & Entwicklung
Tätigkeitszeitraum

6/2015 – 1/2019

Tätigkeitsbeschreibung

 Project management in various countries with multinational team members.
 Customization of OMS & OTC products, (Product life cycle event modifications, component installations, etc)
 Business analysis and requirement gathering, clarifying functionality and design within customer business
units and IT (helping customers on site/remote in UAE, Saudi Arabia and Turkey)
 Cross Asset Trading project implementations for Front Arena. (customizations on FIX messages)
 High Frequency Trading setup for OMS infrastructure. (Front Arena - AMAS/TAB/Prime)
 Pre-Sales support about treasury and investment business related opportunities.
 Customer training about Front, Middle & Back Office subjects in Front Arena.
 Python/ADFL/AEF customizations in Front Arena/Prime.

Eingesetzte Qualifikationen

Treasury

Zertifikate

COBIT
2020
ITIL
2019

Über mich

Front to Back coverage for Treasury and Investment business including Electronic Trading setup. Functional know how on Front-Middle-Back Office configurations and much more

Weitere Kenntnisse

Front Arena

Persönliche Daten

Sprache
  • Englisch (Fließend)
  • Deutsch (Grundkenntnisse)
  • Türkisch (Muttersprache)
Reisebereitschaft
Weltweit
Home-Office
bevorzugt
Profilaufrufe
347
Alter
45
Berufserfahrung
23 Jahre und 7 Monate (seit 08/2000)
Projektleitung
15 Jahre

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