PMO, 2nd&3rd Level Support, VIP-Support

11/2023 – 6/2024

Coca-Cola (ab Nov. 2023, Teilzeit, Halle (Saale))
• Aufbau 2nd Level support (ITSM), Netzwerk/Onsite Support
• Network Hands & Eyes, Ticket Tool: Service Now

Asset management, 2nd & 3rd Level Support, ServiceNow, Service-lifecycle-management (SLM)

7/2023 – 10/2023

Olympus OSTE (2 Monate, 2023, Berlin; Juli 2023, Hamburg)

• IMAC/D, Break/Fix, Hands &Eyes,
• Network Hands & Eyes,
• 2nd, 3rd Level Onsite support, Systemadministrator
• Global Support, Service Now (neu)
• SCCM, Azure, Win 10, Office 365, DHCP, VPN, LAN, WLAN
• Lenovo Thinkpads Laptops, Server Geräte und Patching
• Silver Monkey, Treon, VMWare, Intune, Firewall update abfrage
• BIOS-Imaging von Neugeräten und Benutzerbedingte Softwarzuweisung
• Berechtigungen vergeben, Basicsupport Oracle (Zuweisung)
Active Directory und Telefon support.

2nd & 3rd Level Support, Asset management, IT-Support (allg.), IT Service Management (ITSM)

5/2023 – 6/2023

Siltronic (2 Monate, 2023, Freiberg)
• 2nd Level support (ITSM), Netzwerk-Support, Remote-Support
• Windows Administrator Support
• Neue Gigabit Leitung, Switch tauschen + patchen

Olympus (Juli 2023, Hamburg)
• IMAC/D, Break/Fix, Hands &Eyes, Onsite Support
• Network Hands & Eyes, Ticket Tool: Service Now

Syntegon (März/August, Dresden, Waiblingen)
• 2nd Level support (ITSM), Netzwerk-Support, Onsite Support
• Network Hands & Eyes, Ticket Tool: Service Now

Asset management, IT Service Management (ITSM), Active Directory, 2nd & 3rd Level Support