Bringing together the Customer perspective with deep expertise in Supply Chain & Operations Management and Consulting.

8/2019 – 12/2021

Product Management and Supply Chain Operations of Onboard and Lounge services for Lufthansa, SWISS and Austrian with a supplier network in >200 stations and 90 lounges worldwide – Budget EUR 850m p.a. / Team of 54 employees in D, CH and A

>Established long-term Partnership with supplier critical to the core business:
As leading Change project in the Product function, built foundation and initiated 12-year strategic partnership with
Lufthansa Airlines’ hub caterer Gategroup (revenue of EUR ~350m p.a.) with work streams financial interface, governance and partnership roadmap, operational performance and quality steering, budget and savings monitoring, process design, innovation and collaboration

>Maneuvered Onboard Supply Chain through the industry’s most severe crisis:
Steered Lufthansa Group network airlines’ catering and lounge functions through the global airline industry’s most severe crisis (global COVID-19 pandemic) including a full-scale ramp-down and ramp-up of the global provider network

>Successfully launched two entirely new products despite crisis:
Introduced two entirely new product concepts for continental Business and Economy classes for Lufthansa, SWISS and Austrian Airlines (revenue ~EUR 30m p.a.)

>Value through transforming organization from product/cost-focus:
towards customer-focus Increased customer’s value-added for each Euro spent by transforming product development and product operations teams as well as adjacent partner functions from a strong product/cost mindset towards a wholistic perspective with the customer’s experience in mind

Digitale Transformation, Produktmanagement, Supplier Relationship Management (SRM), Supply-Chain-Management (SCM), Werkleitung, Workshop - Kundenorientierung

3/2017 – 7/2019

Global Product Management in five regions North and Latin America, Asia-Pacific, Europe and Emerging Markets Team of 6 direct and 5 indirect regional reports

>Set up first-time global-scale Product Management strategy:
Defined global product development strategy and roadmap. Led implementation in all five regions in four streams modular menu design, partnerships, product data management and performance management

>Designed European Product Development organization based on market demands:
Re-designed new product development organization for LSG Europe region (15 employees) including vision and targets, external and internal benchmarks, organizational structure, employee evaluation and assignment, implementation roadmap

Geschäftsfeldstrategie, Kennzahlensysteme, Organisationsentwicklung, Produktmanagement, Projektmanagement, Prozessoptimierung, Unternehmensstrategie

8/2009 – 1/2017

Global SCM responsibility (functional); Leading strategic supply chain projects in Europe
Team of 2 direct and 5 indirect regional reports

>Transformed supply logistics from fully local into centralized European network:
Designed multi-temperature warehousing and distribution network for the provision of food and beverage supplies to >20 catering units across Europe. Fully implemented network with leading 3PL provider and managed transition in the organization with effective Change measures

>Restructuring of company’s largest production site:
Consolidated production and logistics blueprint of LSG’s largest catering conglomerate at Frankfurt Airport (3 locations, total revenue >EUR 250m p.a., >1,800 employees)

>Led global SCM savings initiative generating significant savings and benefits:
Global lead Supply Chain Management as part of a groupwide savings initiative on process optimization and harmonization; achieved cost savings >15% for some entities

Programm Management, Projektmanagement, SAP R/3, Supplier Relationship Management (SRM), Supply-Chain-Management (SCM)