Security Consultant

10/2021 – 12/2021

▪ Carried out the testing and delivered the final quality check report on Sail Point IIQ v8.3 for all the functionalities as per the IADB customization before providing a sign off for the upgrade from v7.3 to v8.3.
▪ Received client appreciation for providing the test results and documents with in the stipulated time frame.

Prozessberatung, Werkstoffprüfung

1/2019 – 9/2021

▪ Successfully completed the planning and implementation of different migration usecases(System Accounts, BGL Accounts, Repository Accounts, A2A Accounts which sum upto 1,50,000+ Accounts) from CyberArk and Cloakware to CA-PAM within the committed timelines.
▪ Take personal ownership of issues, ensure a high degree of accuracy with all communication and
deliverables.
▪ Delivered comprehensive trainings to L1/L2 teams and users to optimize system maintenance and
resolve recurring issues.
▪ Documented repair processes and helped streamline procedures for future technical support
actions.
▪ Trained new teammates on system processes, procedures and knowledge base.
▪ Actively monitor assigned tickets, document activities thoroughly and resolve issues with in the
established SLA in a consistent manner.
▪ Reviewed support cases for technical and troubleshooting accuracy and identified needed process
improvements.
▪ Demonstrated advanced product knowledge to solve customer issues.
▪ Worked on Business Continuity Plan and Disaster Recovery testing.
▪ Updated software versions with patches and new installations to close security loopholes

2nd & 3rd Level Support, Cyber Security, Cyber Security Practitioner (CSP), Projektleitung / Teamleitung (IT), Prozessberatung

10/2016 – 12/2018

▪ Responsible for onboarding the support process for 5 different in-house IAM tools which include Managing Access Request System to ensure smooth functioning of access approvals, rejections and Managing User Onboarding, User life cycle, provisioning and de-provisioning critical access for applications and third party PAM tools CyberArk and Cloakware.
▪ Had deep knowledge of the inhouse IAM tools and RBAC system which has assisted to resolve the issues within the SLA.
Quickly mastered internal processes, contributing to development of continuous improvements.
▪ Educated and encouraged customers to promote self-sufficiency by providing the required
trainings which slashed the INC count by 30%.
▪ Proactively documented repair processes and helped streamline procedures for future technical
support actions
▪ Interacted with business clients for several process optimizations which improved the overall
service.
▪ Tracked and prioritized INCs and requests based on severity and potential business disruptions
involved.
▪ Had an experience of resolving more than 100 incidents in a month without SLA breach.
▪ Top level appreciation by client 3 times for my out of box resolution approach.
▪ Experience in performing log analysis in Splunk, SIEM tool.
▪ Keystore management and renewal of certs based on expiry.

Art direction, Cyber Security, Projektleitung / Teamleitung (IT), Prozessberatung