FREELANCE IT SUPPORT ENGINEER
- Verfügbarkeit einsehen
- 0 Referenzen
- auf Anfrage
- 57076 Siegen
- National
- bn | en | de
- 17.04.2024
Kurzvorstellung
configuring innovative applications on Windows operating systems and providing
technical support to optimize workflows and minimize business interruptions.
Qualifikationen
Projekt‐ & Berufserfahrung
12/2022 – 12/2023
Tätigkeitsbeschreibung
• Provided comprehensive L1/L2 technical support to end-users, resolving diverse
hardware, software, and network issues.
• Manage hardware lifecycle: Install, upgrade, support, and troubleshoot printers
and computer hardware.
• Proactively configure and troubleshoot mobile devices using Intune MDM.
Active Directory, SCCM (System Center Configuration Manager)
12/2022 – 12/2022
Tätigkeitsbeschreibung
• Provided comprehensive cross-platform support for Windows, macOS.
• Expertly maintained and provisioned diverse IT equipment, including desktops,
laptops, tablets, printers, and AV technology.
• Utilized ServiceNow (ITSM) to manage incidents and requests, ensuring a
systematic and efficient resolution process.
• Administered Active Directory, Microsoft sccm, Intune, ServiceNow (ITSM),
• Delivered seamless AV support for conference rooms and video conferencing,
facilitating critical communications and events.
Windows 10
9/2022 – 3/2023
Tätigkeitsbeschreibung
• Installation, De-installation, maintenance of servers and other network devices
(Switch, router, printer, POS machine).
• Desktop support (Installing system software, re-imaging, troubleshooting)
• 1st and 2nd level IT support of users within the existing IT system.
IT-Techniker (allg.)
9/2020 – 12/2020
Tätigkeitsbeschreibung
• Installed, upgraded, supported, and troubleshoot Windows OS, authorized desktop
applications, hardware, and peripheral equipment.
• Assisted end users in using new and existing technology;
• Managed laptops, desktops, and printers companywide.
• Authored second-line support team manuals and maintained support standard
operating procedures
IT-Support (allg.)
Zertifikate
AWS
Ausbildung
IUB, Bangladesh
Bangladesh
IUB, Bangladesh
Bangladesh
IUB, Bangladesh
Bangladesh
Über mich
configuring innovative applications on Windows operating systems and providing
technical support to optimize workflows and minimize business interruptions.
Weitere Kenntnisse
Persönliche Daten
- Bengalisch (Muttersprache)
- Englisch (Fließend)
- Deutsch (Grundkenntnisse)
- Japanisch (Grundkenntnisse)
- Europäische Union
- Schweiz
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