CRM-Engineer/Salesforce Consultant

1/2023 – 3/2023

Sales App - Quick Start
● Build a Sales App using the standard capabilities of the Salesforce
Platform
● Implemented minor enhancements on standard objects like Campaigns,
Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards,
and Reports
● Created and deployed several reports for different user profiles based on
the need in the organization
● Customized the Dashboards to track usage for productivity and
performance of business centers and their sales teams
● Imported data from excel sheets into Leads, Accounts, Contacts, and
Opportunities using SF Inspector.
● QA Person
● Technical Documentation
● Ticket Management (Jira)
● Timekeeping
● Deployment
● User Training and After Go-Live Hypercare

Skills: Reports, Lightning Pages, Profile and Sharing Settings, Object Manager, Flows,
Change Sets

Produktdesign, Salesforce, Confluence (Atlassian), Projektmanagement (IT), Qualitätsmanagement / QS / QA (IT), Jira

11/2022 – 1/2023

ntegration of an external system “I Get Now” with Salesforce environment
● Involved in gathering customer requirements from business user teams
spread over external agencies.
● Requirement Engineering and Solution Designing
● Redesign of the Data Model
● Development of custom flows and custom objects infrastructure
● Implemented Record-Level and Field-Level security and configured their
sharing settings
● Created Customized reports and dashboards
● PandaDoc Setup
● Lightning Pages configuration
● Coordination between an external web developer
● Working on Salesforce Sales Cloud
● Data Migration
● QA Person
● Preparing and leading Product demos
● Technical Documentation
● Ticket Management (Jira)
● Timekeeping
● User Training and After Go-Live Hypercare
● Deployment
● Responsible for Delivery Team / Project Team (2x Salesforce Admins)

Skills: Reports, Lightning Pages, Profile and Sharing Settings, Object Manager, Flows,
Change Sets, Deployment, PandaDoc

Salesforce, Confluence (Atlassian), Projektmanagement (IT), Qualitätsmanagement / QS / QA (IT), Jira

1/2022 – 7/2022

Custom Salesforce App “Patient Management App” advanced management for
B2B sales by providing services like appointment management, opportunity
management and quoting as well as invoicing for different medical brands

● Involved in gathering customer requirements from business user teams
spread over the Sales service.
● Development of custom flows and new custom objects infrastructure and
business logic implementation
● Developing a new Sharing Model
● Implemented Record-Level and Field-Level security and configured their
sharing settings
● Developed field & page layout customization for the standard objects like
Account, contact, Leads
● Designed Custom tabs, validation rules and Auto-Response Rules for
automating business logic
● AnyCalender Testing and Management
● Created Reports and Dashboards as per the customer requirements
● Working on Salesforce Sales and Experience Cloud
● Impact Analysis
● History Records Management
● QA Person
● Preparing and leading Product demos
● Technical Documentation
● Ticket Management (Jira)
● Timekeeping
● User Training and After Go-Live Hypercare

Skills: Reports, Lightning Pages, Profile and Sharing Settings, Object
Manager, Flows

Confluence (Atlassian), Jira, Produktdesign, Projektmanagement (IT), Qualitätsmanagement / QS / QA (IT), Salesforce