SMM Manager

6/2021 – 11/2023

Responsibilities:
• Implementing the customer-centricity for one of the primary target groups, Talents, within the organization
• Managing stakeholders
• Conducting customer and design research
• Preparing and deliver content, organize, and facilitate design thinking workshops
• Defining customer journeys
• Developing prototypes and designs
• Creating technical and design requirements
• Collaborating with designers and developers
• Ensuring quality control, release management, and backlog management
• Defining success metrics system
• Providing customer support
• Managing tools administration and website development
Additionally:
• Implementing OKRs within the organization
• Digital IT transformation

Projekt - Start-Up-Workshop, Social Media Marketing, Design (allg.), Design Thinking, Digitale Transformation, Digitalisierung, IT-Support (allg.), IT Service Management (ITSM), Marketing (allg.), Software Design, Webdesign

5/2020 – 4/2021

Responsibilities:
• Conducting and managing design research
• Conducting problem interviews, framing insights
• Developing design systems, including typography, color, and field states
• Creating product designs, such as user journeys, interactive prototypes, and layouts, including adaptive versions, and conducting usability testing
• Presenting designs to stakeholders
• Collaborating with the development team

Achievements:
• Successfully developed a design system that served as the basis for more than 10 services and hundreds of different scenarios designed by me

Webdesign, Service Management, User Experience (UX)

1/2018 – 2/2019

Responsibilities:
• Conducting design research
• Creating user story maps
• Developing product roadmaps
• Prototyping design and technical requirements
• Collaborating with internal and external teams in agile product development and release
• Managing the product backlog based on user needs and business priorities
• Conducting usability testing and validating risks through experiments
• Presenting designs and reports to stakeholders
• Defining metrics and generating reports
• Analyzing user feedback and optimizing designs accordingly

Achievements:
• Successfully launched three online services (finance, education, and entertainment) with 0.5-1 million monthly users each

Content Management, Digitale Transformation, Digitalisierung, Product Owner, Design Thinking, Digital mock-up (DMU) / Digitales Versuchsmodell (D-VM)

1/2017 – 1/2018

Responsibilities:
• Conducting participant interviews, analyzing existing processes, and designing new processes in a digital environment using methodologies such as BPMN, IDEF0, and EPC notation, and other suitable methodologies
• Developing and implementing standards for process management
• Creating business models that align with organizational goals
• Establishing and maintaining the organizational structure
• Setting up and administering tools such as Jira, Confluence, and Business Studio (Analog ARIS)

Webdesign, Agile Entwicklung, Jira, Webservices, Business Process Model and Notation (BPMN), Business Analyse, Business Development, Business Model Innovation, Business Plan, Design Thinking, Public Relations

6/2015 – 12/2016

Responsibilities:
• Conducting participant interviews, analyzing existing key processes, and designing new processes according to international railway industry standards such as IRIS and ISO 9001. E.g.: Manufacture of railway automation and communications, Quality control of the first product, Management of delayed and unforeseen processes in manufacturing, etc.
• Developing and implementing process improvements, including digital service development and SaaS solutions
• Conducting Internal Audit
• Collaborating closely with senior engineering and commercial management as well as external auditors
• Developing business models and analytical systems, including key performance indicators (KPIs) and reports
• Presenting analytical information to senior management for strategic decision making
• Creating regulatory documentation, including process regulations, department regulations, and employee rights and responsibilities

Achievements:
• Contributed to the company's successful certification in 2015, which gave the company a competitive advantage in international tenders for the supply of third-party organizations in the global market
• Developed and implemented a new business model and analytical methodology for the company with >3000 employees

Adaptive Software Development (ASD), Auditor, SAAS, SAP AIS (Audit Information System)

11/2013 – 6/2015

Responsibilities:
• Integrating purchasing strategies and controlling production demand to ensure efficient procurement processes
• Reducing illiquid material residues in warehouses through effective inventory management
• Executing procurement processes, including state tenders, and negotiating and executing cost-savings initiatives
• Monitoring supplier performance and evaluating suppliers regularly
• Resolving production and relationship issues with suppliers

Achievements:
• Managed the supply of one of the largest manufacturers of railway automatic equipment and communications in the Russian market
• Streamlined department processes by creating digital services, reducing specialist workload by one-third, and minimizing bureaucracy and human error
• Recognized for outstanding performance with a certificate of honor as the best worker in the Department of Material & Equipment Supply in 2015

Business Analyse, Business Development, Business Process Model and Notation (BPMN), Business Process Reengineering (BPR), Interactive design, Software Design, Softwareentwicklung (allg.)