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2/2023 – offen

Customer service and support in the area of migration onboarding.
- Experience in the field of HRC
- KYC and KYB and REKYC/B experience
- Processing and validation of customer accounts.
- Develop and implement strategies to improve customer satisfaction and retention
- Monitor customer feedback and resolve customer complaints and inquiries in a timely and effective manner.
- Collaborate with other departments to ensure a seamless customer experience across all touchpoints

1st Level Support / UHD, 2nd & 3rd Level Support

8/2021 – 2/2023

Interviewer in the field of market research for corporate clients
-Survey of satisfaction and information about customers' perceptions, opinions and preferences regarding financing and leasing.
-Processing of opinions and completion of questionnaires.

Marktforschung / -analyse

12/2018 – 8/2019

Receptionist and back office
- Check-in/Check-out
- Invoicing
- Telephone service as well as assisting customers by advising them on their visits and solving problems
- Reservation control for the restaurant
- Booking agent (individuals, companies and tour operators).
- Tracking and control of the hotel presence on online booking platforms (Booking, HRS and others) by a Channel Manager.
- Costumer Experience Manager: control of the satisfaction level and elaboration of statistics for the hotel management.

Back-End Entwicklung