Projekt‐ & Berufserfahrung
2/2023 – offenTätigkeitsbeschreibung
Customer service and support in the area of migration onboarding.
- Experience in the field of HRC
- KYC and KYB and REKYC/B experience
- Processing and validation of customer accounts.
- Develop and implement strategies to improve customer satisfaction and retention
- Monitor customer feedback and resolve customer complaints and inquiries in a timely and effective manner.
- Collaborate with other departments to ensure a seamless customer experience across all touchpoints
1st Level Support / UHD, 2nd & 3rd Level Support
8/2021 – 2/2023Tätigkeitsbeschreibung
Interviewer in the field of market research for corporate clients
-Survey of satisfaction and information about customers' perceptions, opinions and preferences regarding financing and leasing.
-Processing of opinions and completion of questionnaires.
Marktforschung / -analyse
12/2018 – 8/2019Tätigkeitsbeschreibung
Receptionist and back office
- Telephone service as well as assisting customers by advising them on their visits and solving problems
- Reservation control for the restaurant
- Booking agent (individuals, companies and tour operators).
- Tracking and control of the hotel presence on online booking platforms (Booking, HRS and others) by a Channel Manager.
- Costumer Experience Manager: control of the satisfaction level and elaboration of statistics for the hotel management.
1/2017 – 12/2017Tätigkeitsbeschreibung
Self-employed in the field of gastronomy
-organization of events and conferences
-booking agent (individuals, companies and tour operators).
-processing of customer requests