IT-Service und Application Management

- Serviceprozesse und ITIL, Qualified IS und Dokumentation
- SOPs, IT-Security, Audits

- Availability und Capacity Management
- Problem, Incident und Change Management
- IT-Service, Rollout, Anwender- und VIP Support

• Incident Management
• Projektleitung / Teamleitung (IT)

IT Ninja

IT & Entwicklung
- IT-Projektleitung / -management
- Servicemanagement / ITIL
- Incident Management
- IT-Support (allg.)
- 1st Level Support / UHD
- 2nd Level Support
- Systemadministration (allg.)
- Server
- Coaching / Schulung IT
- MS Office
- Dokumentation
- Hardware-Kenntnisse
- Rollout
- IT-Beratung