I am Oracle certified and Open UI Trained.
Projekt‐ & Berufserfahrung
6/2010 – 10/2014Tätigkeitsbeschreibung
Lead Developer and worked closely with business from solutioning, estimation, develope, testing and implementation.
Lead a team size of 11 members.
Oracle Siebel, Projektleitung / Teamleitung (IT)
12/2008 – 6/2010Tätigkeitsbeschreibung
Played the Tech Lead role in an efficient way to support the onsite/offshore support model
Applied the “Agile Methodology” and satisfied the customer needs based on the requirements with minimal time
Responsible for mapping the business requirement to Siebel functionalities
Involved in High Level Design documentation and low level design documents
Responsible to provide all technical support activities to Onsite team
Worked on EIM for associating a Contact and an Account to an SR
Worked on Agreements for the account comprises of Entitlements and Metric level based on severity
Customized the Workflows based on business requirement for the email response module
Efficiently used Personalization, Runtime Events and Business Services to meet the business needs with minimal down time
Worked in eService Application (for external users) and customized it based on business needs
Handled most of the Administrator activities like SRF change, Genbscript, Post Db refresh activities, Component bounce, and new component creation
Individually created a new application (new URL) for specific customers
Provided workaround for the cases which is out of scope
I am willing to relocate for a suitable opportunity either in Siebel. I am also Open UI Trained resource. I am flexible for other technologies like Salesforce with minimal training.
MS Office, Project Management, Team Leading.
Salesforce (Basics) - Learning in progress.