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ITIL Service Delivery Manager

offline
  • 80€/Stunde
  • 1135 Budapest
  • auf Anfrage
  • hu  |  en
  • 01.07.2015
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Kurzvorstellung

I have been working in IT Service and Project Management for 6 years in multinational environment. In the course of my career I had the opportunity to gain wide knowledge in ITIL service delivery processes, ITIL based operations in the EMEA region as

Qualifikationen

  • Dienstleistung (allg.)
  • Hardware Entwicklung
  • Inbetriebnahme (allg.)
  • IT-Support (allg.)
  • ITIL
  • Klinische Studie
  • Management (allg.)
  • Medizinforschung
  • Pharmazie
  • Public Relations
  • SAAS
  • SCRUM

Projekt‐ & Berufserfahrung

Senior Service Delivery Manager
Oracle, Budapest
4/2014 – offen (10 Jahre, 1 Monat)
Life Sciences
Tätigkeitszeitraum

4/2014 – offen

Tätigkeitsbeschreibung

My responsibilities are to ensure smooth service delivery within the service level targets,manage international projects of the quality implementation of SaaS Clinical Services for accelerating global pharmaceutical development. In addition I take the ownership of Support deliverable from Clinical Trial initiation to decommission and I am responsible for the quality and completeness of Trial Life cycle Records. I interface with Client Study Team and hold responsibility for Client Satisfaction for Support Activities.

Eingesetzte Qualifikationen

Hardware Entwicklung, SAAS, IT-Support (allg.), Inbetriebnahme (allg.), Management (allg.), Public Relations, Dienstleistung (allg.), Medizinforschung, Klinische Studie, Pharmazie

Zertifikate

Certified Scrum Master
2015
ITIL v3 Foundation
2009

Ausbildung

Szechenyi Istvan University
Economist

Budapest

Über mich

My future goal is to further enhance my ITIL knowledge in order to support organizations to identify ways to optimize and harmonize their processes with a balance between efficiency and customer satisfaction. I recently gained the Scrum Master Accredited Certification and I am looking for opportunities to put my knowledge into practice. In addition I want to extend and deepen my leadership and people skills in an international environment working with people from diverse background in a matrix organization.

Weitere Kenntnisse

ITIL, Scrum, Agile, MS Office, MS Visio, Outlook, CRMS, Service Now, Service Manager, Maximo

Persönliche Daten

Sprache
  • Englisch (Fließend)
  • Ungarisch (Muttersprache)
Reisebereitschaft
auf Anfrage
Arbeitserlaubnis
  • Schweiz
Profilaufrufe
1707
Alter
38
Berufserfahrung
15 Jahre (seit 04/2009)
Projektleitung
4 Jahre

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