Master of Business Administration - PMP

4/2019 – 4/2020

Established structure and governance for a shared services project aimed at delivering Digital Marketing Assets (Websites, emails, edetails) to subsidiaries worldwide. Developed organization, processes and tool (ServiceNow) designed to support the shared services operations. Management of 3rd party suppliers based in India providing outsourcing services. Planned roll-out in pilot countries/regions: Singapore & Dubai.

Offshoring, Projektleitung / Teamleitung (IT), ServiceNow

1/2018 – 3/2019

Served as project manager on a large scale implementation project within the international music copyright industry, integrating the requirements of the German music society, into an existing transnational European BPO solution including central data management. Established agile process, including implementation within Jira.

Jira, Projektmanagement

10/2017 – 11/2018

Supported the development of a Digitalization Strategy including including business case to secure board funding for implementation. Major aspects included eCommerce and internal operational improvements as well as addressing the need for organizational change.

IT-Strategieberatung

1/2017 – 7/2017

Designed and deployed a new Service Management organization with a focus on the ITIL- based strategy functions (including service strategy and business relationship management). The associated operating model secured customer requirements via E2E accountability during the design, build and operate service phases with the aim to increase customer satisfaction, thereby reestablishing IT as a trusted business partner.

ITIL, Service Management

1/2017 – 7/2017

Designed and deployed a new Service Management organization with a focus on the ITIL- based strategy functions (including service strategy and business relationship management). The associated operating model secured customer requirements via E2E accountability during the design, build and operate service phases with the aim to increase customer satisfaction, thereby reestablishing IT as a trusted business partner.

ITIL, Service Management

6/2016 – 11/2016

Managed business requirements within an agile environment for an E-Commerce platform, including an App, Web Frontend and a POS tool. Provided comprehensive input for development teams planned according to shifting business needs. Managed collaboration with third party service providers (logistics, App develops, SMS, email, and E-transactions).

Agile Entwicklung, Requirement Analyse, Business Analyse, Handel (allg.), Supplier Relationship Management (SRM)

6/2010 – 3/2016

Global IT Governance Model
Led a project to develop and implement a harmonized IT Governance Model which serves as a blueprint for Airbus Group subsidiaries worldwide. The model is a framework for organizational harmonization and standards convergence that enables shared IT services in 15 countries.

Strategic Organizational Development
Redesigned a global organization with 24 employees from it’s mission down to the individual responsibilties of its members triggered by a changing stragetic expectations.

Offshore Engineering Improvements
Development and implementation of processes to improve engineering offshoring activities to worldwide locations. The processes translated business requirements into technical offshore capabilities while ensuring viable business cases and integration of cross functional teams.

IT-Governance, PMO (IT), Prozessoptimierung, IT-Strategieberatung, Organisation (allg.)

1/2005 – 12/2009

Airbus - Hamburg, Germany, Filton, UK & Toulouse, France
Configuration Management Harmonization
Managed transnational requirements, negotiated solution specification with 3rd party build team, and planned usability sessions for a Engineering Change Management Tool. Developed KPI measuring improvements which showed a 23% duration reduction for typical product changes.

Offshore Engineering Improvements
Managed european and offshore representatives (Mobile, Alabama, USA) in order to clearly identify improvement opportunities. Drove requirements definition from a process, systems, and organizational point of view. Subsequent strategy, and supporting business case, was sponsored by the CIO and improvement initiatives were launched.
PDM/DMU Systems Robustness

As PMO, conducted transnational workshops to determine process and systems improvement opportunities, conducted “As-Is” analysis of the issues, established monitoring, defined improvement objectives, initiated and tracked improvements. Project eliminated 20% downtime of the engineering environment which impacted 5,000+ engineers.

Electrical Process Plateau
Defined and secured the operational procedures to recover, cleanse and migrate legacy product change impact data. Led a team of 4 subcontractors to operational drive the activity. Performed awareness and training sessions for management and designers resulting in improved data quality.

Sandvik - Sandviken, Sweden
ERP Foundation
As PLM lead, analyzed and documented “As-Is” PLM processes, Product Management and Development, and supporting systems via management interviews which served as input for a proposed SAP solution.

Vodafone - Newbury, UK / Düsseldorf, Germany / Budapest, Hungary
Supply Chain & Finance ERP Harmonization
Established and led the Configuration Management Team consisting of three resources within PMO organization. Defined and deployed deliverable management processes (Approval and Change) and the subsequent management of 2,500+ deliverables from worldwide resources.

Various Accenture Experiences
PMO on a project to secure CMMI Level 3 in Germany
Six Sigma Introductory Course
Project proposal contributions spanning several industries and functions

PMO (IT), IT-Support (allg.), Konfiguration, User Experience (UX), Schulung / Training (IT), IT-Beratung (allg.), Product-lifecycle-management (PLM)

2/2000 – 7/2004

Project PLM - Material Management
Enhanced operational efficiency via optimization of supply chain processes and systems. Project Management of the engineering change management module and an automated product BOM component obsolescence algorithm, providing expedited processing less prone to errors.

Project Defect Management
Managed a project to develop a web based workflow system used to document cases of defective products, eliminating manual steps. Coordinated activities across various groups (Production, Supplies, and IT) and multiple sites (Germany and USA).

PMO (IT), Software Design, 2nd & 3rd Level Support, Prozessoptimierung, Prozess- / Workflow, Product-lifecycle-management (PLM)