freiberufler Senior UX Researcher with a special Passion for Healthcare auf freelance.de

Senior UX Researcher with a special Passion for Healthcare

zuletzt online vor wenigen Tagen
  • 80€/Stunde
  • 13357 Berlin
  • Weltweit
  • de  |  en  |  es
  • 02.08.2022

Kurzvorstellung

Overall, I have 7 years of research experience. I started in market research and transitioned over to User and UX Research in 2018.
I consider myself a mixed-method researcher. Still, I am a true advocate for qualitative research.

Auszug Referenzen (1)

"Frau S. E. hat uns zu unserer vollsten Zufriedenheit tatkräftig unterstützt. Sie besitzt Expertise in diesem Fachgebiet."
Product UX and User Research
Lisa Burger
Tätigkeitszeitraum

3/2019 – 1/2020

Tätigkeitsbeschreibung

Realization of and support in various projects within the conception and evaluation of a digital voice assistant as well as testing different apps, prototypes and ideas.
* designing questionnaires and surveys
* conducting user interviews
* moderating workshops
* user testing
* A/B testing
* creating use cases, user journeys and personas
* analyzing data using SPSS
* writing reports
* presenting results, consulting

Eingesetzte Qualifikationen

Moderation

Ich biete

  • Expert Interview
  • Focus Groups
  • Google Analytics
  • In-depth interviews
  • Moderation
  • Moderationstraining
  • Qualitative Research
  • Quantitative Research
  • Usability Testing
  • User Research
  • UX Research

Projekt‐ & Berufserfahrung

Lead Research & Analytics
Biogen, remote
8/2020 – 3/2022 (1 Jahr, 8 Monate)
Gesundheitswesen
Tätigkeitszeitraum

8/2020 – 3/2022

Tätigkeitsbeschreibung

Defining the foundation and establishing user research processes within BiogenLinc, a global platform to support health care professionals (HCPs). The role required qualitative and quantitative skillsets to build a comprehensive understanding of HCPs' behaviours, needs, and attitudes throughout different markets and communicate these to cross-functional project partners and other stakeholders.
* Identifying and prioritising knowledge gaps in the understanding of the BiogenLinc experience and design research
* Planning and conducting studies using a wide variety of qualitative and quantitative UX research methods, including surveys, interviews, and usability studies
* Identifying the why of observations, synthesising findings and utilising results from usage data, primary, and secondary research
* Communicating research results to stakeholders in an engaging and actionable manner to amplify their impact on the platform

Eingesetzte Qualifikationen

User Experience (UX)

Community Manager/Moderator
Catalyx, remote, variabel
11/2019 – 6/2020 (8 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

11/2019 – 6/2020

Tätigkeitsbeschreibung

"Catalyx is a social development agency that provides innovative design, project management, research, monitoring and evaluation services that address social developmental challenges. Catalyx’s core focus is on the design, piloting and scaling of social impact programmes for business and government agencies."
Moderating and managing online communities in order to generate consumer insights, analyzing data, writing reports

Eingesetzte Qualifikationen

Moderationstraining

Product UX and User Research
Carmeq GmbH, Berlin
3/2019 – 1/2020 (11 Monate)
Automobilindustrie
Tätigkeitszeitraum

3/2019 – 1/2020

Tätigkeitsbeschreibung

Realization of and support in various projects within the conception and evaluation of a digital voice assistant as well as testing different apps, prototypes and ideas.
* designing questionnaires and surveys
* conducting user interviews
* moderating workshops
* user testing
* A/B testing
* creating use cases, user journeys and personas
* analyzing data using SPSS
* writing reports
* presenting results, consulting

Eingesetzte Qualifikationen

Moderation

Freelance UX Research Consultant/Interviewer
eye square, variabel
8/2018 – offen (4 Jahre, 4 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

8/2018 – offen

Tätigkeitsbeschreibung

Project-specific assignments were carried out among all eye square units: user experience, brand and media experience, and shopper experience.
In this context, I have carried out projects for eye square clients from the following industries: Finance&Insurance, E-Commerce, Media, Energy, Pharma, Automotive, FMCG.
* writing moderator guides
* conducting interviews with users/customers frequently using eye-tracking
* user interviews, usability testings
* analyzing data
* moderating workshops
* writing reports, consulting

Eingesetzte Qualifikationen

Moderationstraining

Zertifikate

GUP Coaching und Beratungstechniken
August 2014

Ausbildung

Wirtschaftspsychologie

(B.Sc.)
Jahr: 2016
Ort: Köln

Qualifikationen

usability testing, user interviews, surveys, use cases, user journey map, persona creation, paper prototyping, card sorting, A/B testing, workshops, project management, moderation, Google Analytics, agile, remote testing, expert interviews, presentation, focus groups

Über mich

Overall, I have 7 years of research experience. I started in market research and transitioned over to User and UX Research in 2018.
I consider myself a mixed-method researcher. Still, I am a true advocate for qualitative research.
Interviewing people brings me the most joy in my job and really drives my research passion by putting the user in the centre of things and asking them a bunch of smart questions.
Over the last 4 years, I have worked with clients from various industries such as healthcare & pharma, finance & insurance, automobile, e-commerce, energy, electronics, media, and FMCG.
Long-term projects I choose intentionally. I want to care about the product to conduct user interviews and learn about the user’s intentions, struggles, and needs.
I am based in Berlin. In my private time, I prefer to switch off my laptop and work with my hands, either doing pottery, gardening work or building things.

I conduct research for all stages of the product development process by offering
- Workshop facilitation
- Qualitative User Research: usability testing / in-depth interviews / focus groups / competitor analysis / persona creation
- Quantitative User Research: user surveys / unmoderated UX studies / card sorting / data analysis in SPSS
- Defining the foundation and establishing user and UX research processes in your team

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Englisch (Fließend)
  • Spanisch (Grundkenntnisse)
Reisebereitschaft
Weltweit
Profilaufrufe
2694
Alter
34
Berufserfahrung
7 Jahre und 10 Monate (seit 01/2015)
Projektleitung
3 Jahre

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