Support Specialist

12/2012 – offen

 Working directly with designers, developers and test engineers to conceptualize, build, test and realize product.
 Proactively tracking and communicating schedule and scope changes and escalation of project issues to internal and external stakeholders,
 Facilitating communication between head office and Vodafone_Turkey by scheduling meetings.
 Managing and ensure that all potentials risks/issues are properly communicated to all stakeholders
 Determining the project plan, implement, control and complete the necessary steps to ensure project success.
 Managing all aspects of the project as well as manage and coach the people working on the project

Technischer Support

12/2009 – 12/2012

 Analyse all production defects and remedy tickets opened by the end customer and prioritize them for immediate resolve and/or long term fixes.
 Deploying and Supporting the Roaming Solutions products including RoamingSuite (RoamSelect,RoamPrevent,SMS Prevent) RoamWelcome, RoamCallBack, RoamOptimum and RoamAssist. Applications Supporting.
 Deploying and Supporting the VAS network products including IN_CBS, USSDGW and SMSC. Delivery of technical trainings to team and other support teams.
 Deploying and Supporting the SIM Applications products, Monitoring, maintenance and performance tuning of the applications.
 Deploying and Supporting the Campaign Management system. Determining Software Bugs

IT-Support (allg.)