Projekt‐ & Berufserfahrung
2/2011 – 10/2011Tätigkeitsbeschreibung
Project: Migration from HP Service Desk to HP Service Manager
ITSM, HP Service Manager & Connect-It consultancy: Requirements workshops & analysis. Implementation of HP SM 7.11 modules & development of new functionality. Training of IT staff (all processes/modules, in BE & US).
1/2011 – 3/2011Tätigkeitsbeschreibung
Project: Implementation HP Service Manager
HP Service Manager & Connect-It consultancy: Implementation of HP SM 9.2 modules & creation of
interfaces with an external system for maintenance of reference tables & the SLM module. Development of time registration in several SM modules & creation of an interface to a central external time registration system.
12/2009 – 12/2010Tätigkeitsbeschreibung
Project: SDP-IP (SDP Interface Project)
SDP-IP Architect & Developer; SDP-IP implemented a B2B interface between ING and several major IT services suppliers for Service Desk, Incident Management & Change Management tickets using Web Services, SOAP/XML, Connect-It, TIBCO & MQ series.
5/2008 – 12/2009Tätigkeitsbeschreibung
Project: SDP (Service Delivery Program)
SDP Stream Lead Technology (May - October). After merger with CMDB project ITSM architect & ServiceCenter lead consultant. SDP Implemented HP ServiceCenter with BP4SC for Service Desk, Incident Management, Problem Management, Change Management & Configuration Management, DecisionCenter (Business Objects + ETL + Universe for HPSC) for data warehousing & reporting and many interfaces using Connect-It.
3/2006 – 6/2008Tätigkeitsbeschreibung
Project: Project DISC (DTO Implementatie ServiceCenter)
Project manager (ad interim until April 2007) & architect for a project for the implementation of a new IT Service Management solution based on ServiceCenter 6.x & AssetCenter 5.x to replace an existing system based on AssetCenter 3.6. As project architect responsible for the design of all processes, the derivation of the system requirements & the architectural design.
2/2006 – 7/2006Tätigkeitsbeschreibung
Phillips PBAS: Project PURE
Quality assurance consultancy for the implementation of an ITSM solution based on ServiceCenter 6.1.
Philips Lighting: Project Philips Lighting ServiceCenter
Consultancy, design & planning of a IT Service Management solution in ServiceCenter 6.1.
1/2006 – 4/2006Tätigkeitsbeschreibung
Consultancy, design & implementation of a solution for rental services in AssetCenter 4.x
7/2005 – 12/2005Tätigkeitsbeschreibung
Project OneRM RequestCenter
Project manager for a project tasked with the design, implementation & global roll-out of a request management solution, based on newScale RequestCenter. The goal is to replace all existing request management systems within the Shell Group with the one solution.
6/2005 – 7/2005Tätigkeitsbeschreibung
Project: AssetCenter Ontwikkelstraat KLM FS
Next to setting up the new approach, also in charge of the development activities of all ongoing AssetCenter projects.
5/2004 – 6/2005Tätigkeitsbeschreibung
Project SAM: Software Asset Management
Design & implementation of a solution for Software License Management in AssetCenter 3.x.
Project D2 - Upgrade Dinamo
Migration of the financial administration of the ICT department from AssetCenter 3.x to AssetCenter 4.x
Various smaller ITAM projects.
Project GOU: Goederen Ontvangst & Uitgifte
Project MAT: Migration ATLAS
Project DAF : Database Audit Findings
10/2003 – 8/2004Tätigkeitsbeschreibung
Project PALM: Asset Management Implementation
Architecture, design & implementation of multi company ICT administration in Remedy Asset
Management 5.5 & migration from Peregrine AssetCenter 3.xIntegration with existing Service
Management implementation based on Remedy Helpdesk.
1/2003 – 3/2003Tätigkeitsbeschreibung
Project AHD W2000 Migration
Migration of a CA Advanced Help Desk (AHD) implementation to a new version & platform.
9/2002 – 10/2003Tätigkeitsbeschreibung
Project GHD: Service Management Implementation
Project management, Consultancy & Implementation. Tasked with the management of the CA Unicenter Service Desk implementation activities by CA and others. Tasked with the implementation activities: Report design & implementation using MS SQL Server & Crystal Reports as well as Implementation interface between Lotus Notes Address Book & CA USD/AHD.
3/2002 – 12/2002Tätigkeitsbeschreibung
Project HIP II: Implementation Service Management
ITIL Process consultancy & AssetCenter, ServiceCenter & ConnectIt Consultancy, Architecture, Project Management, Report design & implementation using Oracle & Crystal Reports.
9/2001 – 5/2002Tätigkeitsbeschreibung
Project ANI: Implementation Automatic Configuration Inventory
Project management, System design, Implementation. System consists of an interface using MS SQL Server DTS between AHD and HP OpenView Network Node Manager, Alcatel 5620 Network Manager as well as the GEA and TANDEM systems.
Project: Implementation service management solution
Project management, System design, Implementation. Various changes to the CA AHD implementations for multiple departments.
Project: Architecture & Project Planning Automatic Configuration Inventory
Architecture, cost estimation & project planning for an Automated Configuration Inventory system (implemented in 2002, see above).
7/2001 – 12/2001Tätigkeitsbeschreibung
Project: Implementation Asset & Configuration Management
Various smaller assignments related to an existing Peregrine AssetCenter implementation and Peregrine Connect-It interfaces with a.o. AssetCenter, ServiceCenter and Lotus Notes.
7/2001 – 11/2001Tätigkeitsbeschreibung
Project: Implementation Reports & Peregrine Consultancy
Various smaller assignments related to the Peregrine ServiceCenter, Peregrine Connect-It and Peregrine IDD implementations.
5/2001 – 6/2001Tätigkeitsbeschreibung
Project: Training AHD Management & Support
Tasked with training personnel to use, manage and support a CA AHD Service Management
5/2001 – 5/2001Tätigkeitsbeschreibung
Project: Training ITIL Foundations
Training personnel in a ITIL Foundations course (on behalf of HP).
4/2001 – 12/2001Tätigkeitsbeschreibung
Project AAC for IT Loket: Project Implementation Asset Management
Peregrine AssetCenter 3.6 implementation
8/1999 – 6/2001Tätigkeitsbeschreibung
Various projects related to ITIL process & tool implementations:
Activities Service Management Website for Interpay IntraNet (2000/2001)
Implementation ITIL Service Management (new releases, 2000/2001)
Implementation Configuratie/Asset Management (2000)
Project Service Management 2000: Implementation Service Management (ITIL) Blueprint
Project Advanced Helpdesk Fase II (1999)
1/1994 – 8/1999Tätigkeitsbeschreibung
Various projects as ABN AMRO Bank employee.
Project Leader Business, May 1998 September 1999
SMILE project: Replacement of IT Service Management systems
Project Leader Business (representation of the Business in the project and responsible for processes & AO) for a company wide Peregrine ServiceCenter 3.x implementation.
Business Analyst, January 1997 May 1998
Various projects related to ITIL process & tool implementations:
Selection of an IT Service Management system (1998)
PROMISE project: Roll Out of IT Service Management system (PNMS/SC 1.x MVS, 1997/1998)
PROMISE project: Redesign of the Knowledge Management process. (1997)
Development Investment Banking & Global Clients
System Designer & Project Leader, April 1994 Dec 1996
Various projects for IT Development IB&GC Securities:
BI project: Investigation into a data warehouse solution for financial reporting (1996)
CIS II project: Redesign of the data warehousing infrastructure, selection BI tools (a.o. Cognos
Impromptu & Business Objects; 1995/1996)
CIS project: implementation of a Customer Information system for large clients (1995)
Embedding Performance Engineering in the Development Methodology OA (1994/1995)
TURBO Long project. Redesign & reimplementation of the Securities Administration (1994/1995)
Division IT & AO
Concern Management Trainee, January 1994 - September 1999
Concern Management Trainee Program
Management Trainee for IT Division
Ort: Amsterdam (UvA)
Software Engineering & Development
System Design & Analysis
Requirements Analysis & Management
Data Warehousing & ETL
IT Service Management, ITIL
ITIL Expert Certificate (v3)
ITIL Service Manager Certificate (v2)
IT Asset Management
IT Financial Management
Project Management (PRINCE2)
Tools and packages
AssetCenter 3.x, 4.x / Asset Manager 5.x
ServiceCenter 1.x - 6.x / HP Service Manager 7.x, 9.x
Connect-It 2.x, 3.x, 4.x
DecisionCenter 2.x (Business Objects)
Get-It 1.x, Peregrine IDD 6.x
HP ServiceDesk 4.x
HP PPM 8.x
CA Unicenter AHD / CA USD
Remedy ARS, Remedy HD, Remedy AM
Axios Assyst, Tangram Asset Insight
MS SQL Server 7, 2000, 2005, 2008
MS SQL DTS, MS SSIS
Oracle 8.x, 9.x, 10.x
Bwise business process modelling tool
BizAgi Process Modeller (BPMN)
MS Visual Studio 8.x to 10.x, MS Visual C++ 1.x to 2010, C# 2010
MS Visual Studio VB 6.x & VB.NET
Turbo C++, Borland C++ Builder, Delphi
He is a well-spoken presenter and as such is often engaged in road-shows, workshops and idea generating sessions. He is also often involved in the early stages of projects such as scoping, creation of the business case and requirements analysis.
J. believes in a focus on results, and takes pride in the fact that he always gets the job done.
He likes challenges and puzzles because he has great analytical skills and is a very creative problem-solver.
He takes a diplomatic & pragmatic approach in solving issues by acting as a counsellor & mediator.