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IT Management Consultancy

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  • 100€/Stunde
  • 1251EW Laren
  • Europa
  • en  |  de  |  nl
  • 06.11.2018

Kurzvorstellung

An all-round IT architect, process consultant, tool consultant & project leader. Specialisation: IT Architecture & Design, Business Intelligence, ITSM, ITIL v3 Expert, ITAM/ITFM, HP Service Manager, HP Asset Manager.

Ich biete

Projekt‐ & Berufserfahrung

HP Service Manager consultant
Huntsman, Brussels
2/2011 – 10/2011 (9 Monate)
Chemieindustrie
Tätigkeitszeitraum

2/2011 – 10/2011

Tätigkeitsbeschreibung

Project: Migration from HP Service Desk to HP Service Manager
ITSM, HP Service Manager & Connect-It consultancy: Requirements workshops & analysis. Implementation of HP SM 7.11 modules & development of new functionality. Training of IT staff (all processes/modules, in BE & US).

HP Service Manager consultant
NEH Groep, Leusden
1/2011 – 3/2011 (3 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

1/2011 – 3/2011

Tätigkeitsbeschreibung

Project: Implementation HP Service Manager
HP Service Manager & Connect-It consultancy: Implementation of HP SM 9.2 modules & creation of
interfaces with an external system for maintenance of reference tables & the SLM module. Development of time registration in several SM modules & creation of an interface to a central external time registration system.

ITSM Architect & HP Service Manager consultant
ING Bank, Amsterdam
12/2009 – 12/2010 (1 Jahr, 1 Monat)
Banken
Tätigkeitszeitraum

12/2009 – 12/2010

Tätigkeitsbeschreibung

Project: SDP-IP (SDP Interface Project)
SDP-IP Architect & Developer; SDP-IP implemented a B2B interface between ING and several major IT services suppliers for Service Desk, Incident Management & Change Management tickets using Web Services, SOAP/XML, Connect-It, TIBCO & MQ series.

Stream Lead / Architect / Development Lead
ING Bank, Amsterdam
5/2008 – 12/2009 (1 Jahr, 8 Monate)
Banken
Tätigkeitszeitraum

5/2008 – 12/2009

Tätigkeitsbeschreibung

Project: SDP (Service Delivery Program)
SDP Stream Lead Technology (May - October). After merger with CMDB project ITSM architect & ServiceCenter lead consultant. SDP Implemented HP ServiceCenter with BP4SC for Service Desk, Incident Management, Problem Management, Change Management & Configuration Management, DecisionCenter (Business Objects + ETL + Universe for HPSC) for data warehousing & reporting and many interfaces using Connect-It.

Project Manager/Architect
Ministery of Defence / DTO (iVENT), The Hague / Den Helder
3/2006 – 6/2008 (2 Jahre, 4 Monate)
Innere und Äußere Sicherheit
Tätigkeitszeitraum

3/2006 – 6/2008

Tätigkeitsbeschreibung

Project: Project DISC (DTO Implementatie ServiceCenter)
Project manager (ad interim until April 2007) & architect for a project for the implementation of a new IT Service Management solution based on ServiceCenter 6.x & AssetCenter 5.x to replace an existing system based on AssetCenter 3.6. As project architect responsible for the design of all processes, the derivation of the system requirements & the architectural design.

Service Management Consultant & Quality Management
Phillips, Eindhoven
2/2006 – 7/2006 (6 Monate)
High-Tech- und Elektroindustrie
Tätigkeitszeitraum

2/2006 – 7/2006

Tätigkeitsbeschreibung

Phillips PBAS: Project PURE
Quality assurance consultancy for the implementation of an ITSM solution based on ServiceCenter 6.1.

Philips Lighting: Project Philips Lighting ServiceCenter
Consultancy, design & planning of a IT Service Management solution in ServiceCenter 6.1.

Asset Management Consultancy
KLM (Royal Dutch Airlines), Schiphol
1/2006 – 4/2006 (4 Monate)
Logistikdienstleister
Tätigkeitszeitraum

1/2006 – 4/2006

Tätigkeitsbeschreibung

Consultancy, design & implementation of a solution for rental services in AssetCenter 4.x

Project Manager
Shell / SITI, Leidschendam
7/2005 – 12/2005 (6 Monate)
Öl- und Gasindustrie
Tätigkeitszeitraum

7/2005 – 12/2005

Tätigkeitsbeschreibung

Project OneRM RequestCenter
Project manager for a project tasked with the design, implementation & global roll-out of a request management solution, based on newScale RequestCenter. The goal is to replace all existing request management systems within the Shell Group with the one solution.

Project Manager / Consultancy
KLM (Royal Dutch Airlines), Schiphol
6/2005 – 7/2005 (2 Monate)
Logistikdienstleister
Tätigkeitszeitraum

6/2005 – 7/2005

Tätigkeitsbeschreibung

Project: AssetCenter Ontwikkelstraat KLM FS
Next to setting up the new approach, also in charge of the development activities of all ongoing AssetCenter projects.

ITAM & AssetCenter consultancy
ABN AMRO Bank, Amsterdam
5/2004 – 6/2005 (1 Jahr, 2 Monate)
Banken
Tätigkeitszeitraum

5/2004 – 6/2005

Tätigkeitsbeschreibung

Project SAM: Software Asset Management
Design & implementation of a solution for Software License Management in AssetCenter 3.x.

Project D2 - Upgrade Dinamo
Migration of the financial administration of the ICT department from AssetCenter 3.x to AssetCenter 4.x

Various smaller ITAM projects.
Project GOU: Goederen Ontvangst & Uitgifte
Project MAT: Migration ATLAS
Project DAF : Database Audit Findings

Project Manager
Cap Gemini Outsourcing, Utrecht
10/2003 – 8/2004 (11 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

10/2003 – 8/2004

Tätigkeitsbeschreibung

Project PALM: Asset Management Implementation
Architecture, design & implementation of multi company ICT administration in Remedy Asset
Management 5.5 & migration from Peregrine AssetCenter 3.xIntegration with existing Service
Management implementation based on Remedy Helpdesk.

Service Management Consultancy
Interpay, Utrecht
1/2003 – 3/2003 (3 Monate)
Banken
Tätigkeitszeitraum

1/2003 – 3/2003

Tätigkeitsbeschreibung

Project AHD W2000 Migration
Migration of a CA Advanced Help Desk (AHD) implementation to a new version & platform.

Technical Project Leader
LeasePlan, Almere
9/2002 – 10/2003 (1 Jahr, 2 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

9/2002 – 10/2003

Tätigkeitsbeschreibung

Project GHD: Service Management Implementation
Project management, Consultancy & Implementation. Tasked with the management of the CA Unicenter Service Desk implementation activities by CA and others. Tasked with the implementation activities: Report design & implementation using MS SQL Server & Crystal Reports as well as Implementation interface between Lotus Notes Address Book & CA USD/AHD.

Service Management Consultant
PWC (Price Waterhouse Coopers), Utrecht
3/2002 – 12/2002 (10 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

3/2002 – 12/2002

Tätigkeitsbeschreibung

Project HIP II: Implementation Service Management
ITIL Process consultancy & AssetCenter, ServiceCenter & ConnectIt Consultancy, Architecture, Project Management, Report design & implementation using Oracle & Crystal Reports.

Asset & Service Management Consultant / Project Mngr
Interpay, Utrecht
9/2001 – 5/2002 (9 Monate)
Banken
Tätigkeitszeitraum

9/2001 – 5/2002

Tätigkeitsbeschreibung

Project ANI: Implementation Automatic Configuration Inventory
Project management, System design, Implementation. System consists of an interface using MS SQL Server DTS between AHD and HP OpenView Network Node Manager, Alcatel 5620 Network Manager as well as the GEA and TANDEM systems.

Project: Implementation service management solution
Project management, System design, Implementation. Various changes to the CA AHD implementations for multiple departments.

Project: Architecture & Project Planning Automatic Configuration Inventory
Architecture, cost estimation & project planning for an Automated Configuration Inventory system (implemented in 2002, see above).

Asset Management Consultant
PWC (Price Waterhouse Coopers), Utrecht
7/2001 – 12/2001 (6 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

7/2001 – 12/2001

Tätigkeitsbeschreibung

Project: Implementation Asset & Configuration Management
Various smaller assignments related to an existing Peregrine AssetCenter implementation and Peregrine Connect-It interfaces with a.o. AssetCenter, ServiceCenter and Lotus Notes.

Service Management Consultant
Kon. Schelde Groep, Vlissingen
7/2001 – 11/2001 (5 Monate)
Bauwirtschaft, Anlagen- und Schiffbau
Tätigkeitszeitraum

7/2001 – 11/2001

Tätigkeitsbeschreibung

Project: Implementation Reports & Peregrine Consultancy
Various smaller assignments related to the Peregrine ServiceCenter, Peregrine Connect-It and Peregrine IDD implementations.

Trainer
Interpay, Utrecht
5/2001 – 6/2001 (2 Monate)
Banken
Tätigkeitszeitraum

5/2001 – 6/2001

Tätigkeitsbeschreibung

Project: Training AHD Management & Support
Tasked with training personnel to use, manage and support a CA AHD Service Management
implementation.

Trainer
Phillip Morris Europe, Brussels
5/2001 – 5/2001 (1 Monat)
Konsumgüterindustrie
Tätigkeitszeitraum

5/2001 – 5/2001

Tätigkeitsbeschreibung

Project: Training ITIL Foundations
Training personnel in a ITIL Foundations course (on behalf of HP).

Asset Management Consultant
Cap Gemini, Utrecht
4/2001 – 12/2001 (9 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

4/2001 – 12/2001

Tätigkeitsbeschreibung

Project AAC for IT Loket: Project Implementation Asset Management
Peregrine AssetCenter 3.6 implementation

ITSM & CA AHD Consultant, Project Manager
Interpay, Utrecht
8/1999 – 6/2001 (1 Jahr, 11 Monate)
Banken
Tätigkeitszeitraum

8/1999 – 6/2001

Tätigkeitsbeschreibung

Various projects related to ITIL process & tool implementations:
Activities Service Management Website for Interpay IntraNet (2000/2001)
Implementation ITIL Service Management (new releases, 2000/2001)
Implementation Configuratie/Asset Management (2000)
Project Service Management 2000: Implementation Service Management (ITIL) Blueprint
Project Advanced Helpdesk Fase II (1999)

Management Trainee / Business Analyst / Project Leader
ABN AMRO Bank, Amsterdam
1/1994 – 8/1999 (5 Jahre, 8 Monate)
Banken
Tätigkeitszeitraum

1/1994 – 8/1999

Tätigkeitsbeschreibung

Various projects as ABN AMRO Bank employee.

IT Operations
Project Leader Business, May 1998 September 1999
SMILE project: Replacement of IT Service Management systems
Project Leader Business (representation of the Business in the project and responsible for processes & AO) for a company wide Peregrine ServiceCenter 3.x implementation.

IT Operations
Business Analyst, January 1997 May 1998
Various projects related to ITIL process & tool implementations:
Selection of an IT Service Management system (1998)
PROMISE project: Roll Out of IT Service Management system (PNMS/SC 1.x MVS, 1997/1998)
PROMISE project: Redesign of the Knowledge Management process. (1997)

Development Investment Banking & Global Clients
System Designer & Project Leader, April 1994 Dec 1996
Various projects for IT Development IB&GC Securities:
BI project: Investigation into a data warehouse solution for financial reporting (1996)
CIS II project: Redesign of the data warehousing infrastructure, selection BI tools (a.o. Cognos
Impromptu & Business Objects; 1995/1996)
CIS project: implementation of a Customer Information system for large clients (1995)
Embedding Performance Engineering in the Development Methodology OA (1994/1995)
TURBO Long project. Redesign & reimplementation of the Securities Administration (1994/1995)

Division IT & AO
Concern Management Trainee, January 1994 - September 1999
Concern Management Trainee Program
Management Trainee for IT Division

Zertifikate

ITIL (v3) Expert
Oktober 2010
ITIL (v2) Service Manager Certificate
Mai 2010
Prince2 Foundation
Februar 2007
ITIL Foundation (ITES)
Januar 2000
Information Analysis VSOM (Cap Volmac)
August 1996
NIBE (NL Institute for Banking & Securities) Banking, Securities, Accounting & Law
April 1994

Ausbildung

Computer Science
(Drs (Master of Computer Science))
Jahr: 1993
Ort: Amsterdam (UvA)

Qualifikationen

Areas of expertise
Software Engineering & Development
System Design & Analysis
Systems Architecture
Requirements Analysis & Management
Process Design
Data Warehousing & ETL
IT Service Management, ITIL
ITIL Expert Certificate (v3)
ITIL Service Manager Certificate (v2)
IT Asset Management
IT Financial Management
Project Management (PRINCE2)

Tools and packages
AssetCenter 3.x, 4.x / Asset Manager 5.x
ServiceCenter 1.x - 6.x / HP Service Manager 7.x, 9.x
Connect-It 2.x, 3.x, 4.x
DecisionCenter 2.x (Business Objects)
Get-It 1.x, Peregrine IDD 6.x
HP ServiceDesk 4.x
HP PPM 8.x
CA Unicenter AHD / CA USD
Remedy ARS, Remedy HD, Remedy AM
Axios Assyst, Tangram Asset Insight
NewScale RequestCenter
MS SQL Server 7, 2000, 2005, 2008
MS SQL DTS, MS SSIS
Oracle 8.x, 9.x, 10.x
Crystal Reports
Bwise business process modelling tool
ProVision 6.x
BizAgi Process Modeller (BPMN)
ARIS
MS Visio
MS Visual Studio 8.x to 10.x, MS Visual C++ 1.x to 2010, C# 2010
MS Visual Studio VB 6.x & VB.NET
Turbo C++, Borland C++ Builder, Delphi
SOAP UI

Über mich

J. is an all-round IT architect, process consultant, tool consultant & project leader, who adapts himself easily to new environments and situations. He is usually working on projects where new or changed processes need to be determined, defined and then implemented in both the organisation as well as supporting IT systems. J. will then handle or coordinate, either or both, the process side as well as the technology side of the solution.
He is a well-spoken presenter and as such is often engaged in road-shows, workshops and idea generating sessions. He is also often involved in the early stages of projects such as scoping, creation of the business case and requirements analysis.

J. believes in a focus on results, and takes pride in the fact that he always gets the job done.
He likes challenges and puzzles because he has great analytical skills and is a very creative problem-solver.
He takes a diplomatic & pragmatic approach in solving issues by acting as a counsellor & mediator.

Persönliche Daten

Sprache
  • Englisch (Fließend)
  • Deutsch (Gut)
  • Niederländisch (Muttersprache)
  • Französisch (Grundkenntnisse)
Reisebereitschaft
Europa
Arbeitserlaubnis
  • Europäische Union
Home-Office
bevorzugt
Profilaufrufe
1768
Alter
55
Berufserfahrung
28 Jahre und 6 Monate (seit 01/1994)
Projektleitung
15 Jahre

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