Senior Infrastructure Engineer | Windows Server • VMware vSphere • Cloud | Enterprise Environments

5/2008 – 6/2014

• Designed and implemented Desktop Virtualization Infrastructure using VMware View
• Technical Lead for Office-wide “PTHW” & “Hotelling” Projects which have now become Production Services for the organisation
• Designed and Implemented the “Wake-On-LAN” solution to remotely power-on Workstations in the office
• Established Technical Documentation for relevant Projects as well as documenting Troubleshooting guidelines for Service Desk Personnel
• Technical IT Trainer delivering technical courses to 600+ users
• Logistical contact which required liaising with hardware vendors & suppliers
• Assigned Technical Lead for Web Browser Projects (including Internet Explorer & Firefox)
• Windows Server Engineering - Group Policies (GPO) Implementation, Service Principal Names (SPNs), Security, Active Directory, IIS 7.5 Hosting Server Farm, Creation of VMware Virtual Machine Images
• Providing Support and assistance with IIS 6 environments
• Technical Lead for implementation of IIS 7.5 environments
• Architect for Hyper-V POC (Proof of Concept) environment to deliver Virtual Desktops to external partners
• Provider of 3rd Level Technical Support

ITIL, Windows XP, Windows Server (allg.), Windows 7, IIS, IT-Techniker (allg.), Vmware Vsphere, Arbeitsstatione

1/2007 – 4/2008

• Major contributor for the Cable Exchange Project replacing existing network cable
• Installed 3COM wireless Access Points for the Cable Exchange Project
• Configured and implemented Nortel WLAN 2380 Security Switches and Nortel Access Points
• Part of Proxy Server Project team for selecting replacement Proxy solution
• Implemented Cisco 3750 and Catalyst 4948 switches replacing Avaya switches
• Provided day-to-day network support for 2000+ users
• Monitored network devices using CiscoWorks
• Point of Contact for the patching of 40+ network cabinets in five buildings across the Munich offices
• Monitored network for rogue Access Points
• Cable preparation for Cisco 3560 Access Switches and Cisco 6500 Distribution Switches

Windows XP, CiscoWorks LAN Management Solution (LMS), Cisco Switch

9/2006 – 12/2006

• Lead Field Test team in Key Performance Indicator tests
• Created Field Test PC image for carrying out Key Performance Indicator tests
• Documented structure of Key Performance Indicator tests
• Automated some Key Performance Indicator tests
• Introduced reporting structure for Key Performance Indicator tests
• Used networking tools for analysis of tests

Windows XP, WLAN (Wireless Local Area Network), GSM/GPRS, HSDPA (High Speed Downlink Packet Access)

10/2004 – 4/2006

• Delivered EMEA wide TACACS Authentication project, saving Hewlett-Packard in excess of $69K
• EMEA Project Manager for SNMP Community Strings project, delivered 2 months ahead of schedule
• Developed “Security Alert Process” for security alerts which was adopted globally within Hewlett-Packard
• Delivered training to EMEA wide audiences on various technologies
• Provided network security and support for critical systems in EMEA
• EMEA Point of Contact for internal investigations relating to misuse of IT resources
• EMEA Point of Contact for Infosec (Information Security) team, assisting with security tests

Netzwerk-Sicherheit, Windows XP

4/1999 – 9/2004

• 3rd level support of Internet Services such as DNS, Firewall and Web Hosting
• Architect and project lead for Microsoft ISA Server design and implementation
• Author of “Global ISA Server” document
• Implemented several web filtering solutions such as Websense and Surf Control
• Key player in the implementation and support of Checkpoint Firewall-1 (NG) and Cisco PIX Firewall’s
• Webmaster for internal network web site
• Produced management reports for bandwidth usage in EMEA
• Supported Cisco Load Balancer’s and Cisco Content Services Switches
• Handled Global Partner Network issues, provided 1st level support
• Received awards at Compaq Computers for outstanding achievement in 2000, 2001 and 2002

Check Point (allg.), Cisco Firewalls, DNS

10/1994 – 3/1999

• Team Leader of the Mobile Business Environment (MoBE) support team
• Created standard laptop (PC & Apple Mac) images for users in EMEA
• Managed the “hot swap” setup for the replacement of laptops
• Organised and coordinated training workshops across Europe
• Provided weekly reports for management
• Point of Contact for vendors and suppliers
• Awarded “Best Technical Support Specialist” in EMEA in 1995

Apple Mac Systems, AppleTalk