SAP O2C/SD/Sales S/4 HANA Freiberuflicher Berater | SAP Manager | SAP Solution Architect

12/2020 – 3/2022

Mermaid (Carlsberg Joint Venture ECC Rollout Project): Lead SAP SD/CRM Consultant

Configuration of Sales, Pricing, and Distribution processes in JV project for UK market. Enhancing Carlsberg ECC SD/CRM template to fit processes of JV. Implementing Flash Title sales model. Integration with JV legacy interfaces (mapping and including into Carlsberg ECC template). Development of custom functionalities for sales promotions in Carlsberg e-commerce platform. Complex custom pricing solutions for industry specific requirements (tenant pricing). Creating from scratch custom Sales reporting solutions. Data migration from legacy systems to CB ECC template: heavily supporting Master Data Team with crucial decisions regarding SD/CRM data objects (pricing condition types, discounts, customer hierarchies).

Achieved successful go-live for the Carlsberg Joint Venture
project within the planned timeline. Built from scratch and led a team of 10+ O2C consultants and collaborated with various stakeholders to ensure a smooth launch and minimized disruption. Delivered an ECC template enhanced for the JV, incorporating Flash Title sales model and custom pricing solutions. Streamlined sales processes and addressed industry-specific requirements, resulting in improved efficiency and accuracy. Enhanced visibility and control over product availability, pricing, and overall e-commerce platform functionality. Improved user experience and operational efficiency. Successfully built and led a high-performing O2C team from scratch during the project: Fostered collaboration, provided training, and motivated team members to achieve shared goals. Identified and mitigated potential challenges. Proactively addressed risks and helped keep the project on track, despite late requirement changes.

SAP CRM, Sap Mm, SAP Rollout, SAP Sales und Distribution, Fusionen und Übernahmen

3/2018 – 12/2020

Third-Line Support:
Responded to and resolved complex technical issues within SAP ECC SD, MM, and PP modules. SAP Variant Configuration (SD, PP) support, maintenance. Internal e-commerce platform (Webshop) enhancements, maintenance. SAP labelling (supporting PP, BASIS). SAP printers (supporting PP, BASIS). Analyzed system behavior, diagnosed root causes, and implemented effective solutions. Collaborated with developers and business users to ensure timely resolution and minimal business disruption. Global support (EMEA, APAC, NORAM).

Expertise & Business Process Support:
Provided in-depth knowledge and guidance on SD/MM business processes and best practices within SAP ECC. Assisted business users in optimizing workflows and leveraging system functionalities effectively. Analyzed and documented new business requirements for potential system enhancements.

Integration & Web Solutions:
Contributed to the integration of CRM and FOSS webshop applications with SAP ECC, ensuring seamless data flow and efficient order processing. Supported the development and maintenance of customized functionalities within webshop and CRM integrations. Supported BASIS and PP streams within custom labelling solution.

Knowledge Transfer & Project Management:
Led the initiative to transition SAP competencies from the Danish HQ to the Warsaw office.

E-Commerce, Sap Mm, SAP PP, SAP Rollout, SAP Sales und Distribution, 2nd & 3rd Level Support

7/2017 – 2/2018

IT Business Partner (SAP Sales S/4 HANA)

Conducted O2C fit-gap workshops to identify and document deviations from standard S/4 HANA functionality. Delivered S/4 HANA Sales configuration and development activities, based on business requirements. Translated complex business requirements into effective SAP Sales solutions. Led unit tests and supported user acceptance testing (UAT) for Sales processes. Cooperated with main vendor (Deloitte Poland) during implementation process. Supported Sales business and stakeholders with S/4 HANA guidelines and workshops.

Successfully facilitated O2C fit-gap workshops, resulting in a comprehensive list of business requirements and potential gaps. Delivered key Sales configurations and developments on time and within budget, addressing specific business needs. Executed thorough unit testing and actively participated in UATs, contributing to early identification and resolution of issues. Translated complex business requirements into practical and user-friendly S/4 HANA solutions, achieving high user satisfaction. Played a key role in ensuring a smooth and successful go-live of the new S/4 HANA Sales system.

SAP S/4HANA, Sap Mm, SAP Sales und Distribution, Transformation Management, Vorverkauf

3/2015 – 7/2017

First-line support for SAP SD: Resolved operational issues and performed basic configurations according to business requirements and RICEFW guidelines. Change request testing and verification: Developed test scenarios, participated in User Acceptance Testing (UATs), and helped ensure successful implementation of SAP SD changes. Workshop facilitation: Conducted training and knowledge-sharing sessions on SAP SD processes and functionalities for colleagues. Market: Denmark, Sweden, Norway, Finland, UK, Ireland
Resolved >150 of SD-related support tickets, improving process efficiency and user satisfaction. Successfully tested and verified >50 number of SAP SD change requests, contributing to a stable and reliable system. Delivered >20 training sessions on SD functionalities, enhancing user knowledge and adoption. Identified and documented many potential improvements for SD processes, leading to streamlined operations. Collaborated effectively with IT teams to ensure timely resolution of complex issues.

Chemie, SAP ECC, Sap Mm, SAP Sales und Distribution, 2nd & 3rd Level Support