OpenText ECM Consultant — Archive Center, Email Archiving (EOL/De-Archiving), Content Server, OTDS

4/2020 – 11/2022

-> Resolved Tier 2–3 ECM incidents for enterprise customers running OpenText Cloud applications: Content Server, Records Management, Extended ECM for SAP SuccessFactors, OTDS, Brava, and Blazon — within contractual SLA
-> Supported Extended ECM for SAP integrations for enterprise customers, ensuring smooth interoperability between OpenText and SAP environments
-> Optimized Oracle SQL queries and diagnosed database blocking issues, improving ECM platform stability and reducing incident recurrence
-> Maintained dedicated test environments for incident replication, enabling accurate root-cause analysis and faster resolution of complex ECM issues
-> Automated reporting and batch-fix workflows using OpenText WebReports/LiveReports scripting, replacing manual processes and freeing team capacity for higher-value work
-> Acted as senior escalation point for complex ECM incidents, liaising between enterprise customers and internal OpenText engineering teams
-> Led resolution of advanced business Workflow and Records Management configuration issues requiring cross-team coordination

IT-Spezialist