Senior Customer Program and Project Manager & Portfolio Manager

3/2013 – 1/2015

Responsible for organizing, coordinating and managing
Infrastructure and Service management (ITIL processes) assessment for
series of account-delivered Infrastructure Capabilities and ITIL Processes,
belonging to the top 100 accounts of HP. Working with Account Executives,
associated Delivery Executives and Global subject matter experts to define
and agree key Service Improvement initiatives and ensure alignment with
best in class practice:
• Identify risks of future outages due to infrastructure and/or operational
practices
• Ensure architecture, design, implementation and current state meet
desired service level availability (SLA) requirements
• Recommend corrective action to remediate risks to ensure SLAs are
realized
• Capture baseline risk profiles
• Identify systemic infrastructure and/or operational issues that impact
multiple accounts
• Recommend corrective actions for systemic infrastructure and/or
operational issues to impacted Delivery Capability teams – to be
institutionalized globally across each Delivery Capability to regain world-class
delivery excellence
Recognitions:
 Recognized in the Living Our Values for HP Initiative in the
category of Achievement & Contribution
 Recognized in the Living Our Values for HP Initiative in the
category of Trust & Respect
 Recognized in the Living Our Values for HP Initiative in the
category of Results through Teamwork

ITIL, Projektmanagement (IT), IT Service Management (ITSM)

5/2012 – 3/2013

Program management of 4 interrelated projects in the scope
of DCS&NW Domain – Migrate to HP Standard Delivery; Migrate to
managed NW Services; DC Readiness; Server refresh and virtualization.
Managing PM’s, project internal DCs Domain dependencies and cross domain
area of dependencies. Managing a virtual Team allocated in
several countries and two regions (EMEA & AMS). Managing Customer and
HP Delivery team stakeholder’s expectations and demands.

ITIL, Projektmanagement (IT), Systemmigration

4/2012 – 9/2012

DCS Domain Transformation for AXA Account – Belgium Site.
DCS Infra Set-Up at two locations, including design, procurement,
implementation and Go-Life to standard delivery. Managing a virtual Team
allocated in several countries. Managing internal HP dependencies and
Customer expectations.

IT Service Management (ITSM), Programm-Management

12/2011 – 3/2012

DCS TRANSFORMATION Consultant for Disaster Recovery
assessment and impact analysis, Pre-Pilot Planning and Management

Projektmanagement (IT)

7/2011 – 1/2012

Responsible for the coordination and contribution in DCS
Domain TRANSFORMATION Methodology and Quality Standardization in
HP process for the benefit of the DCS Transition and Transformation
successful planning and execution
Skills:
 DCS Transformation Deep expertise and practical experience
 Project and Program Management proven knowledge an
experience
Granted with HP Award , Award Date: 9/6/2011

Projektmanagement (IT), IT Service Management (ITSM), Transformation Management, Programm-Management

5/2010 – 9/2011

Responsible for the successful planning and execution of the
key EMEA Server Migration, Virtualization and Consolidation Program
Pilots. Managing a remote Team with more than 20 FTEs worldwide.
Critical Success factor for the Mass Migration execution and Program
overall success:
 EMEA Pilot Mass Migration
 EMEA HP-UX Oracle Pilot
 EMEA Solaris Pilot
 Customer facing, Belgium
 Critical success factor for the rolls outs of the migrations within the

Projektmanagement (IT)

1/2008 – 10/2009

Responsible for the coordination of DC Hosting Infrastructure design and implementation, planning and coordination of the migration of
about 400 servers. Responsible for a smooth release to production
acceptance process and service take over by receiving service support
operations teams

Projektmanagement (IT), Transformation Management

8/2007 – 1/2008

Contribution in the process of validation of the solution,
delivery model, cost model, risks for the scope of Infrastructure
Management Services of new deals

Projektmanagement (IT)

1/2005 – 8/2007

Responsible for:
 Defining, Managing and Control of CM/OP Services Supplied for
more than 6 different international projects during the hall
Project’s Life Cycle.
 Automation Build Procedures.
 Source Code Control and Versioning.
 Environment Support (DEV, QA, PROD) – creation, synchronization
and control in the offices and on SITE.
 Documenting and Tracking – Development Life Cycle procedures
and documentation support, Release Note
 Documents, Installation Guides, Installation Special Instructions
and Guides, Implementation on Site.
 Key position supplying services to Project Management,

Projektmanagement (IT), IT Service Management (ITSM)

1/1998 – 12/2004

Responsible for the management of the design, upgrade,
implementation and control of customized ERP system, specify designed
for the need of the company. Responsible for the successful management
and coordination of the stakeholders belonging to the business,
developers and QAs, based in 3 different countries, including:
 Defining the scope of main functionalities of the product.
 Defining the scope of updates, related to the foreign offices of the
company.
 Defining Integration process.
 Controlling the execution
 UAT Test and Implementation.

Oracle Database, SQL, Enterprise Resource Planning, Projektmanagement (IT)