Salesforce Solution Architekt

9/2024 – offen

Architecture and Enhancement of eSIM Push Workflows, Device Management, and CPQ Integration

Task(s): Requirements analysis, coordination of cross-system integration (Salesforce, Cactus), design of delayed activation and batch provisioning workflows, architecture refinement, stakeholder workshops, documentation of acceptance criteria, support for UI/UX adaptations across platforms, alignment of provisioning logic, Salesforce technical consultation and stakeholder advisory, external vendor collaboration and quality assurance, workstream leadership, Salesforce component configuration

Description: In this cross-functional enhancement initiative at Telefonica Germany, M. H. was responsible for the architectural planning and design of multiple enhancements in the eSim provisioning landscape, including the delayed push notification workflow, eSIM profile linking/unlinking, batch SIM swaps, and mobile device metadata management.

His work focused on ensuring seamless end-to-end alignment between Salesforce (Heracles), eCare, Cactus, and external systems like SIMS and Discovery Servers.

M. defined the functional and technical specifications, conducted architectural assessments for scalable implementation, and led the coordination between business, development, and cybersecurity teams as well as Solution Architecture, IT Security, platform owners, and vendor management.

He provided expert consultation to internal stakeholders on optimal Salesforce Sales and Service utilization while managing close collaboration with external consulting partners, ensuring content quality and technical alignment of their contributions.

M. led individual workstreams within the project framework and performed Level 2 and 3 Salesforce component configuration.

Key contributions included extending the Salesforce GUI for delayed activation dates, implementing a unified eSIM push workflow, enabling manual and bulk data processing, and enhancing the Mobile Asset Manager to support both MDM and non-MDM use cases.

Salesforce.Com, Salesforce Developer, Confluence, Jira, Enterprise project management (EPM), Business Analysis

1/2022 – 4/2025

Projektmanagement, Salesforce Solution Architektur, Implementierung,
Prozessautomatisierungen, Integrationen, Sichtbarkeitskonzepte

Administration von Datenbanken, Datenbankadministrator, Salesforce Developer, Objektorientierte Analyse und Design (OOAD), Objektorientierte Design (OOD), Software Architecture, Software Design, Anwendungsadministration, Systemadministrator, Prozessoptimierung, Unternehmensberater Geschäftsprozessoptimierung, Projektmanagement - Konzeption / Vorgehensmodell, Entscheidungsprozessmanagement

6/2015 – 12/2021

• Work as the in-house consultant for business lines like sales, service, marketing, finance and the demo center.
• Work closely with the stakeholders to ensure consistency of requirements and setting right expectations for the solution design.
• Develop Proof of Concepts and design prototypes for requirement- and design validation with stakeholders.
• Demonstrate out of the box Salesforce capabilities and propose business process changes to take full advantage of Salesforce capabilities.
• Plan the architecture of new applications on the Salesforce platform including integration with legacy systems (SAP, middleware Cache, proprietary production management system “Prodis”, Printing Machine Control System “Optimus”).
• Development of Salesforce functionality and applications the whole spectrum of declarative methods (Process Builder, Flows, Workflows, Approval Flows etc) and limited Apex.
• Establish, maintain & enhance data security, using profiles and role hierarchy.
• Integrate data from legacy systems with Salesforce to enrich data for sales and service to gain better insights in opportunity pipeline and installed base (Assets).
• Improve data quality using Data Loader and Enabler for Excel.
• Executed more than 400 hours user trainings for sales and service users.
• Working mainly with Sales Cloud, Force.com but also Service Cloud to a small extend.
• Management of Web-To-Lead functionality and Lead Assignment Rules.
• Technical setup of campaigns for different purposes (Open House, Sport Events, Customer Care Survey).
• Customization of Clicktools for Customer Care Surveys and integration with Salesforce.
• Participation in large scale projects for the development / implementation of functionalities (e.g. Press To Asset-Migration).

Achievements
• Improvement of pipeline insights and CEO Opportunity Dashboards by integrating required data from legacy systems.
• Successful implementation of sales process for service opportunities.
• Automation of service notifications for KBA presses based on sheet counters of client’s remotely connected printing machines.
• Implementation of call center solution to run customer care surveys (integration with Clicktools) via Partner Portal.
• Successful implementation of Partner Community for collaboration of partners with internal Sales Reps on Sales Opportunities.
• Automation of document generation (Print Test Brochure) for KBA Demo Center and for various Sales purposes.

Agile Methodologie, Salesforce.Com