Application management/DevOps engineer

2/2015 – 11/2018

- Integration and management of internal and external facing Weblogic applications.
- Analysis of issues based on information from logs. Cooperation with developers on issue resolution.
- Documentation of incidents, problems and applications.
- Coordination and implementation of non-prod and prod changes; Change/Incident management.
- Leading knowledge transfer workshops for Nordea proprietary tool for mass-maintenance of WLS applications.

Incident-Management, ITIL, Confluence, Oracle WebLogic Server, Bash Shell, Docker, Git, Jenkins, Jira, Python, SSH (Secure Shell), Change Management

8/2014 – 2/2015

- Management and support of internal and external service applications: WebLogic, Confluence, Remedy and another proprietary systems.
- Incident and Change management; Implementation of changes
- Incident investigation and troubleshooting
- Application owner of IBM's reporting software bundle – Cognos.

Oracle Database, ITIL, Oracle WebLogic Server, Bash Shell, Perl

12/2010 – 7/2014

- Support and maintenance of high available and low latency production systems.
- User support; solution of user queries – user setup, investigation of missing trade, wrong fee, etc.
- Analysis of issues based on information from logs or DB, close cooperation with developers.
- Coordination of production changes; Change/Incident/Problem management.
- Cooperation with another support teams (MO AMER and APAC as well as Front/Back-end systems)
- Development of system support and maintenance scripts, generation of DB reports, etc.
- Weekend support shifts where Global MO applications are to be monitored/supported.
- Installation of MO apps, participation in DR (Disaster Recovery) tests, etc.
- On-call duties.

Oracle Database, Incident-Management, ITIL, Bash Shell, Perl, SSH (Secure Shell), Change Management