Key Account / MSP /Operations / PMO / CSM - Client service management/Sales / Recruitment

6/2022 – 4/2023

Design and establish challenging service standards; measure and monitor against set standards, and hold the Client Services Teams accountable for performance in specific regions.
Improve operational performance and maintain service excellence with all Client relationships. The ongoing priority is to collaborate with and mentor the Client Services Teams to provide outstanding customer service and generate additional business opportunities throughout the client’s geographic footprint. Also bring forth new ideas for all business, to keep our company in the forefront of the Supplier Management and Workforce Technology field.
Additionally, providing guidance to client and direct reports which includes, but isn’t limited to, general human resources issues, risk management associated with consultants, worker classifications, contingent staffing solutions, and supplier management best practices.
Responsible for sales forecasting, meeting financial objectives, quality metrics and balancing multiple projects. Ensure that Client Service Teams maintain the integrity and accuracy of account specific database.
Directly managing the Client Services Managers and/or Client Services Teams to measurable service standards.
Manage an efficient, profitable service center in accordance with the projections, policies, and procedures developed by the company.Design and establish challenging service standards; measure and monitor against set standards, and hold the Client Services Teams accountable for performance in specific regions. Improve operational performance and maintain service excellence with all Client relationships. The ongoing priority is to collaborate with and mentor the Client Services Teams to provide outstanding customer service and generate additional business opportunities throughout the client’s geographic footprint. Also bring forth new ideas for all business, to keep our company in the forefront of the Supplier Management and Workforce Technology field. Additionally, providing guidance to client and direct reports which includes, but isn’t limited to, general human resources issues, risk management associated with consultants, worker classifications, contingent staffing solutions, and supplier management best practices. Responsible for sales forecasting, meeting financial objectives, quality metrics and balancing multiple projects. Ensure that Client Service Teams maintain the integrity and accuracy of account specific database. Directly managing the Client Services Managers and/or Client Services Teams to measurable service standards. Manage an efficient, profitable service center in accordance with the projections, policies, and procedures developed by the company.


Kenntnisse: recruiting/ staffing · Business Development · contractor management. · profit & loss and budgeting · Consulting · Supply-Chain-Management · Beschaffungswesen · Management · Supply-Chain-Operations · Geschäftsprozessoptimierung · Programm-Management · Customer-Relationship-Management (CRM)

Account management, Beschaffungsmanagement, CRM (Customer Relationship Management), E-procurement, Einkauf (allg.), Management (allg.), Personalberatung, Programm Management, Reporting, Service Management

6/2019 – 6/2022

Leitung des Operativen Geschäftes
- supply chain Management
- Steuerung und Gestaltung der Einkaufsprozesse
- optimieren der Beschaffung Externen Mitarbeiter
- Reporting
- Optimieren der bestehenden Bestellprozesses über SAP
- Vertragsmanagement
- Vertragsverhandlung
- Kostensenkung
- MSP
- Managed service provider

After sales management, Beschaffungsmanagement, Einkauf (allg.), Kundenberatung, Operativer Einkauf, Personalberatung, Projektmanagement - Personalmanagement

1/2017 – 6/2019

- Recruiting und Aufbau von Märkten innerhalb der Energie und Automotive Branche
- Neukundenakquise
- Team KPI‘s monitoren und reporten
- CRM Datenbank pflegen und erweitern
- Vertragsverhandlung
- Kundenpflege
- koordinieren externer Mitarbeiter (Abrechnungen, Einsatz etc.)
- key Account Management

Personalberatung, Projektmanagement - Vertragsmanagement, Account management, After sales management, Vertrieb (allg.), Teamentwicklung