IT Hardware/ Software Management and CMDB specialist

9/2014 – 9/2019

- ServiceNow CMDB module technical implementation project manager
- Design and implementation of a CMDB and automation of inventory
collection (20,000 servers in several data centers worldwide)
- Analysis and understanding of business needs
ü Design of the right infrastructure to be implemented according to the
best practices of the solution provider (SaaS)
- Definition and documentation of configuration items (CI) to track and
how often to update them
- Maintain an accurate inventory of data (data centers, network devices),
anywhere and anytime
- Participation in the assessment of risks associated with planned and
unplanned service interruptions
- Maintain a high quality CMDB and develop reports and dashboards to
show the health of the CMDB

Projektleitung / Teamleitung (IT), UNIX, Windows Server (allg.)

8/2008 – 9/2019

- Management of IT hardware and software assets lifecycle
- Design, development and implementation of interfaces with inventory
tools (SCCM)
- Data import using HP Connect-It as an integration platform
- Catalog management for IT hardware and software requests
- Implementation of licensing measures and corrective actions for noncompliant software
- License allocation monitoring
- Management and maintenance of asset management processes and
procedures
- Development of reports and dashboards for efficient and optimal use
of software licenses
- Involvement in the implementation of the ServiceNow hardware asset
management module to replace HP Asset Manager
- Management of incidents and user requests with respect for SLAs
- Worldwide end-user support
- Writing of documentation, user training and knowledge transfer

2nd & 3rd Level Support, Aus- / Weiterbildung, Bestandsmanagement, IT Service Management (ITSM), SCCM (System Center Configuration Manager)