Project und Programme Manager

I am an IT Professional with 10 years of experience in ITIL/ITSM/ITOM along with hands-on experience in Project, programme and SDLC management.

• Informatik
• information technolo
• IT-Governance
• IT Service Management (ITSM)
• SCRUM

I am Dynamic, Result Oriented and Seasoned 10+ years of experience in Information Technology (IT) specializing in IT Service Management ITSM& ITIL, Project Coordination & Management. I am aspiring for new challenging assignments in an environment where technical growth is possible by constantly updating knowledge and working with cutting-edge technologies and being a resourceful asset.

With the high capability to deliver a greater value proposition to stakeholders in global platform and perform beyond expectations, I am seeking strategic avenues with organization repute in to demonstrate my attributes and contribute effectively, providing valuable contributions while being innovative, resourceful & flexible.
Synopsys of my skills and experience includes the followings
• Excellent at managing end-to-end project management of multiple, projects by developing comprehensive and full proof project plans and strategies
• Excellent at implementing processes, resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
• Proficient at managed Client Relationship Management, Management Consulting, Program Management, Product Development, Business Analysis & Research, Setting & scaling up teams for a diverse set of solution areas with smooth delivery across the portfolio.
• Instrumental in partnering with the client for diagnosis of the business problem & provide solutions using advanced analytical and/ or reporting procedures, business planning assistance, periodic measurements of effectiveness
• Deft at facilitating efforts to optimize operational efficiency. Leading teams aimed to provide commercial, marketing analytics consulting and operations support to key clients.
• Proficient at fostering business development through responding to RFPs & proposals for potential business opportunities.
• Deft at driving engagements from pre-sales stage to the successful delivery of the project in terms of scope, deliverable, budget, client satisfaction, and achievement of required business outcomes by managing all aspects of project and solution delivery.
• Efficient at structuring work plans and to develop hypotheses and analysis to tests and implement strong program management practices (risk, issue and decision management).
• Proven capabilities in ensuring smooth transition of existing business process keeping all stakeholders i.e. the management and other team members up to date on the strategy and engagement progress.
• Exceptional at developing mechanisms to capture client feedback.
• Ardent at constantly facilitating adequate constructive information to product team for optimizing product & platform features as per trends of industry and competition.

Bachelors of Science and Bachelors of Technology in Information Technology