Technical Product Manager, Product Owner, Test Engineer , Business Analyste

8/2022 – 4/2023

Communicate and effectively align with the internal and external stakeholders, record requirements and develop solution proposals
• Adjust your approach for each project.
• Able to solve technical challenges: overcome technical obstacles, identify and remove bottlenecks and push your projects to success with a collaborative and solution-oriented mindset.
• Create reports, analyses, and configure alerting
• Responsible for the documentation of processes, systems, and interfaces, including middleware and PIM
• Responsible for IT supporting partners whileduring the preparation and onboarding process andtaining the connected system.
• Support of internal onboarding projects and definition of best practices
• 1st and 2nd level support of the partners in dealing with the internal systems (Mirakl)

Confluence, Jira, Produktmanagement, Projektmanagement (IT), Scrum

11/2021 – 7/2022

API Product Manager
Writing user stroies,
Customer interviews,
Testing,
Stakeholder communication,

Product Owner, Technische PMO

9/2017 – 11/2021

Improved customer service by 15% through reduced support time
Reduced system downtime by 20% by implementing proactive monitoring in Grafana and automated incident resolutions
Accelerated sandbox deployment speed by influencing a fail-fast approach
Severity 1 and Technical support for the e-commerce platform with the workaround deployment
Testing and development of web and mobile applications across different customers

Amazon Web Services (AWS), Confluence, Jira, Scrum

10/2016 – 9/2017

• Led the mobile application of an anti-mosquito squad of 4 Android developers and iOS developers while developing 70% of app features: Liquid design, use case coverage, dataflow, cx & troubleshooting,
• Developed 4 rapid prototypes for new customers, including Henkel and Bosch,
• Resolved 95% of impediments by acting as a Scrum Master with sustainable solutions,
• Partnered with the squad and PO to promote customer value by 20% in sprints,
• Worked for 4 major client projects, i.e., Henkel, Bosch, Eventbrite, Salesforce client,

Confluence, Java (allg.), Jira, JavaScript, Representational State Transfer (REST)

4/2010 – 8/2014

• Full-stack development of 2 utilities: 1. OSM, 2. PCU with post-release support,
• Onboarded 5 recruits: 2 FTEs & 3 interns with kick-off training,
• Monitored & led 100% with the build release team to solve build failures,
• Shared 3/15(20%) ground-breaking cost-effective solutions to push the business ahead,
• Published 60% (21/34) KB articles to improve customer support and won an award for excellence in product knowledge,
• Won an award for the best creative presentation for business solutions,
• Added responsibility: Led the technical PoCs of interns from ideation to release.

C#, Hibernate (Java), Java (allg.), Python, Shell (CSH), Spring Framework, Windows Powershell