Salesforce Consultant and Solution Architect

2/2021 – 3/2022

Salesforce (SF) Implementation and Integration Lead
Data model design for Salesforce Service Cloud.
Design and implementation of system integration solution for POS, SF
Service Cloud, SF Marketing Cloud, Palmers DWH and Austrian Post
Print systems.
Initial Load and daily automation of bidirectional data processing via
Salesforce Dataloader, scheduled REST-API Callouts, custom REST-API
endpoints on SF Service Cloud side for trigger calculation of POS-calls.
Magento integration via connector, SF BULK API and custom REST-
Endpoints.
Customer consulting during all project phases.

Salesforce, Solution Architektur

11/2020 – 3/2022

Salesforce (SF) Implementation and Integration Lead for (SF) 360° solution
Design, setup and maintenance of a new system landscape for the
very ambitious goal of a 360° customer view.
Anaylizing current system infrastructure and transformation to new
cloud setup via SF Service Cloud, SF Marketing Cloud, SF Analytics, SF
OMS, Azure ASB, Azure API Management, Timify, Austrian Post, Hartlauer ERP systems, InRiver, Bynder, CEWE Photoshop.
Design and implementation of Azure Service Bus
communication strategy.
Design and conception of dynamic Salesforce SObject-Mapper for
ASB integration and Apex implementation.
Salesforce DataModel design.
Azure cloud landscape setup for DEV/UAT/PROD environment.
Implementation of various Azure Function Apps for proper
communication between all Systems connected to ASB.
Error handling via Azure Table Storage/Azure SQL-Server/ASB
DLQ/Application Insights.
Datamodel design for Salesforce Service Cloud.
Customer consulting during all project phases.

Microsoft Azure, Salesforce

6/2019 – 3/2022

Salesforce Consultant and Integration Lead
Design and implementation for Salesforce Service Cloud (SFSC)
Solution.
Design, setup and implementation of system integration with Roqqio
ERP, Jotform, SFSC and SFMC via custom SF endpoints and SSIS.
Errorhandling via SQL-Server tables and error synchronization to SFSC
and notification triggering.
Customer consulting during all project phases.

Salesforce, Solution Architektur

1/2018 – 3/2022

Salesforce (SF) Implementation and Integration Lead
Datamodel design and setup for SF Service Cloud (SFSC) and
SF Analytics.
Implementation of custom triggers, schedulers, business logic and
endpoints in SFSC/Apex and unit testing.
Integration of IBMMQ via custom .Net middleware using CometD and
Bayeus protocol with Salesforce platform events.
Implementation and integration of SFSC with IBMMQ and on-premise
SQL-server using SF platform events and custom C#/.Net middleware with configurable step processing.
Customer consulting during all project phases.

.Net, Application Development, Enterprise Service Bus (ESB), Salesforce, Solution Architektur

6/2016 – 3/2022

- System architecture and design
- CRM Solution implementation and customizations
- Business analysis for Salesforce projects
- Salesforce administration and Implementation
- Customer consulting throughout all project phases
- Integrating third party systems into Salesforce landscape

.Net, CRM Beratung (allg.), CRM (Customer Relationship Management), Microsoft SQL Server Integration Services (SSIS), Microsoft SQL Server Reporting Services (SSRS), Salesforce, Software Architektur / Modellierung, Softwareentwicklung (allg.), SQL, Transact-SQL (T-SQL)

6/2009 – 6/2016

- Development and implementation of customized solutions for MSDynamics CRM 4.0/2011/2013/2015/2016/Dynamics 365
- CRM Database modelling and administration
- ETL integration specialist
- Planning, adaptation and maintenance of Salesforce and
MSDynamics Customer Service throughout all project phases

.Net, CRM Beratung (allg.), CRM (Customer Relationship Management), Microsoft Dynamics CRM, Microsoft SQL-Server (MS SQL), Microsoft SQL Server Reporting Services (SSRS), Salesforce, Softwareentwicklung (allg.)

6/2005 – 6/2009

- Development and adaptation of proprietary software for diverse projects
- Assistance throughout all project phases
- Database administration
- Implementation, adaptation and maintenance of company specific
- Data Warehouses
- Implementation of customized solutions

.Net, Microsoft SQL-Server (MS SQL), Microsoft SQL Server Analysis Services (SSAS), SQL, Transact-SQL (T-SQL)