Interim Customer Success Manager für B2B-SaaS (Onboarding & Retention)

9/2023 – 9/2025

- Manage B2B customers in day-to-day operations
- Look after my own customer portfolio, act as the first point of contact
and ensure that assignments run smoothly
- Manage the scheduling of part-time workers according to customer
needs and requirements
- Attend industry fairs and client events and be the face-to-thecustomer
- Involvement in internal initiatives to constantly improve our product
and service for our customers
- Up and cross-selling with the customer's needs in mind
- Work closely with our Product and Marketing Teams to improve our
platform and services according to client needs
- Find new ways to ensure the best service while remaining scalable
Languages: English & German

Kundenberater, Account Management, CRM (Customer Relationship Management), Sales Management, Projektmanagement

2/2023 – 5/2023

- Manage B2B customers in day-to-day operations
- Onboard and educate recruiters so they get the most out of our platform
- Plan and co-set structured targets to develop Honeypot’s growth
- Attend industry fairs and client events and be the face-to-the-customer (when COVID-safe)
- Organise and implement educational workshops
- Develop automation features for smaller accounts
- Work closely with our Product and Marketing Teams to improve our platform and services according to client needs
- Find new ways to ensure the best service while remaining scalable

CRM (Customer Relationship Management), Kundenanalyse, Kundendienst, Projektmanagement - Vertragsmanagement, Vertrieb (allg.)

6/2022 – 1/2023

- Take responsibility for my own portfolio of DataGuard's largest key
accounts
- Help my customers with successful onboarding and am involved in
project planning before the start of the contract
- Identify the challenges of my customers, conduct escalation discussions
and mediate solution approaches
- Work closely with product development and build the bridge between
customer requirements and the product team
Languages: English & German

CRM (Customer Relationship Management), Customer Success Manager, Key-Account-Manager, Portfolio-Optimierung, Projektmanagement