Project Manager (CRM, ERP, DATA) - French fluent

3/2020 – 5/2022

Context: Global Front-office CRM roll-off (HR)

- Global Supervision of the Data Migration for a Cross-Functional CRM Program in 80 Countries (€20M)
- For Each Country, Formation of a Project Team: Business and IT representatives locally, Accenture development team in India, and global functions. Worked in a triad with counterparts managing configuration/parameterization (Salesforce, custom developments) and solution interfacing (API, ESB, MOM)
- Partnership with Solution and SaaS Plugin Vendors: (Salesforce, Bullhorn, Enxoo, Informatica IDM, CTI) to validate the technical implementation and understand roadmaps and availability dates for new features
- Organization and Facilitation of Rituals on Anomalies and Defects: (Redmine, HPLAM)
- Data Governance / Cataloguing: Identifying source data for clients, job offers, candidates, and applications (SAP SuccessFactors, LinkedIn, legacy systems), data cleaning, and ensuring data quality for migrating golden records to the new solution
- Loading Planning: Managing team availability (Team Lead) and performance to ensure data loading from 5 countries
within 48 hours (every weekend), managing external dependencies (e.g., SaaS CV parsing)
- Member of the Design Authority: Standardizing Data Processes (Continuous Improvement Process)

CRM (Customer Relationship Management), Informatica, Salesforce.Com, SAP HR / SAP HCM, Servicenow, WebSphere Enterprise Service Bus (ESB), Workday Developer

10/2017 – 12/2019

Context: Merge & Acquisition (SCM, transport & logistics)

- Connecting Multiple Heterogeneous Information Systems (TMS, WMS Cargowise, Kuebix, Andsoft, Reflex, Generix) via a Cloud Data Platform (AWS, Talend ETL, Python) to make them interoperable. Collecting and cleaning data from all systems to recognize and unify client data and pricing (Data quality)
-API Integration to enable communication between mainframe systems (AS400, EDI) and SaaS solutions (AWS, API)
- Product Owner of a B2B Digital Platform: Customer account, quotes, tracking, document management, chatbot. Automating these processes for real-time user interaction
- Building a DevOps Team from Scratch (JIRA, GitHub, PHP, Symfony, Elastik) in Romania (15 full-time equivalents). Leading Agile rituals (Daily, Weekly) and Steering Committees. Creating an internal Data Stewards / Business Analysts team (Change Management)
- Organizing UX/UI Workshops and Design Thinking Sessions with key accounts and partners (Wireframes, user journey).
- AI Initiative on Yield Management: Identifying available space in trucks within a freight exchange platform.
- Delivering a Digital Product to the CEO with a €4M Budget, in partnership with BPI France

Amazon Web Services (AWS), Cargo Online, Confluence, CRM (Customer Relationship Management), Data Science, Data Vault, Data Warehousing, Edifact, Enterprise Service Bus, ETL, Git, Qliksense, SAP S/4HANA, Symfony, Transportlogistik

4/2017 – 8/2017

Context: Merge & Acquisition (Industry)

- Benchmarking MDM Solutions for SAP (S/4HANA) to synchronize organizational data and product catalogs between two instances (EMEA and US). Objective: to create an Operating Working Capital dashboard to manage global M&A activities
- Writing Use Cases with the Business: Prioritizing features and creating an evaluation grid for SaaS tools (MDM module, data catalog, data quality, API exposure)
- Organizing Vendor Presentations: (SAP MDG, Informatica MDM, Tibco, Stibo), review with procurement
- Shortlisting, RFP, and Selection of the New Solution
- Project Scoping and Planning for the BI Initiative Benefiting from This Investment: In collaboration with the IT department

Business Analysis, Business Intelligence (BI), Qlikview, SAP BW/4HANA, SAP ECC, Spotfire

3/2016 – 3/2017

Context: Merge & Acquisition (Retail, luxury)

- As Part of the Acquisition of a Retail Network in Europe, creation of a unified customer database (15M records): standardization of addresses, emails, and phone numbers, identifying duplicates, deduplication, creation of golden records, and enrichment (Experian, SIRENE database, DUNS code)
- Migration of New Data to store registers, CRM, website, and ERP (Microsoft Dynamics, Anaplan)
- Launch of a Self-Service BI Portal to manage store displays, optimize stock, analyze average basket size, and perform customer segmentation (Tableau). Initiating a “data-driven” culture
- Omnichannel Unification of Loyalty Accounts, organizing communication campaigns with the Marketing department
- Project Manager for CRM Overhaul (Selligent > Salesforce)

CRM (Customer Relationship Management), Data Mining, Data Vault, Data Warehousing, ETL, Microsoft Dynamics Ax

3/2011 – 12/2015

Context: New Datacenter (SCM, transport & logistique)

- Responsible for the RUN of BI Solutions (SAP BI, Cognos, Talend, Teradata, ServiceNow, QlikView, Hyperion, SAS) for DHL in the EMEA region
- Real-time Performance Monitoring, tracking and addressing anomalies.
- Monthly Review of SLAs & Contractual KPIs with clients.
- Simultaneous Migration of Local BI Solutions to the Prague Site (Travel to Scandinavia, Baltics, France, Romania for coordination)
- Team Lead of 5 FTEs in an international environment.
- Certification in Prince2, PMP & ITIL Methodologies

Business Intelligence (BI), SAS (Software), Service-Level-Management (SLA), Servicenow, Transportlogistik

12/2004 – 12/2010

Context: Data & BI projects (Pharma, banque, media)
BNP, ASTRAZENECA, LACOSTE, KRAFT FOODS,GENERALI, PRISMA MEDIA, DIXONS RETAIL, OGILVY

- Conception et déploiement de datawarehouse, flux ETL et reports (SAP BI, Datastage, Informatica, Hyperion, Oracle, SQL Server, SAS Organizing Business Workshops and Writing Specifications
- Designing and Deploying Data Warehouses, ETL Flows, and Reports (SAP BI, Datastage, Informatica, Hyperion, Oracle, SQL Server, SAS)
- Tech Lead for ETL & BI Solutions on the market, drafting Cap Gemini's service offering.

Projektmanagement (IT)