Web Analyst

Web Developer with 3+ years of experience handling publicly traded websites and enquiries and 2 years as technical manager experience. Client facing expertise with a strong knowledge in HTML and CSS. Self-motivated team player with proven leadership

• CSS (Cascading Style Sheet)
• DigiCel FlipBook
• Figma
• HTML
• JavaScript
• Jira
• Salesforce
• WordPress
• Zendesk

Develop valuable technical and professional skills in HTML, CSS, JavaScript, jQuery, website optimization, and customer service.

web sites maintenance and support.

Provide Tier 2 support to clients on content changes for publicly traded websites adhering to regulatory standards.

Collate and organize client requirement for designing layout for websites.

Prioritize requests which are escalated to Tier 2 team by Tier 1

Analyze functions and features of existing and new products and determine customer acceptance.

Lead technical training for Support Analysts and Support Specialists, to ensure all members are achieving a baseline understanding of requirements.