Scrum Master/Agile Coach/Business Analyst

7/2021 – 4/2023

Acted as a Servant leader for 3 Agile teams (each consisting 11+ members),ensuring e ective use & practice of SAFe framework. • Coached development teams to make them Self-Organized, Self-managed and Crossfunctional. Improved team productivity by 20% by removing various process wastes and forming a Lean delivery process, leading to faster and more e cient delivery of products or services. • Facilitated PI Planning, Iteration events and assisted them to follow/strengthen DoD to achieve Iteration goals for every Iteration. • Improved Quality Delivery by 25% by implementing Engineering practices such as Pair Programming, BDD with Cucumber to the team as a part of Continuous Improvement process. This resulted in early defect detection and resolution, hence exceeding customer expectations. • Proactively guided teams to remove 40+ impediments e ciently; Also, proactively removed Organizational Impediments by partnering with Management. • Mentoring and Coaching Product Owners, Stakeholders and Agile teams e ectively to apply System thinking and value based approaches; E ectively planning and advising Agile implementations in Organization. Resolved con icts e ectively and coached Agile teams always to be in Constructive Disagreement. • Established Objectives and Key Results (OKR) and Key Performance Indicators (KPIs) as a quantitate way to measure the success of Agile adoption and implementation. • Proactively coached Product Owners for e ective Backlog Management with a focus on ensuring that backlog items/requirements were ready for planning into future Iterations; Coached Prioritization techniques such as MoSCoW, WSJF, Kano model and adaptive planning using SPIDR technique. • Coordinated with other Scrum Masters through Scrum of Scrums meeting to understand and mitigate Risks/Dependencies if any with other teams; Helped teams to have good collaboration among other Scrum team members in Agile Release Train (ART). • Monitored consistently Team's progress through Kanban dashboard and also reviewed Flow Metrics regularly.

Agile Entwicklung, Kanban (Softwareentwicklung), SCRUM

11/2019 – 7/2021

Handled Scrum team of 7 members in Scrum framework and proactively identi ed 30+ impediments and empowered teams to resolve the impediments; • Facilitated all Scrum events e ciently using Liberating Structures; Guided and coached teams to achieve Sprint goals successfully and ensured Built-In quality of deliverables. • Decreased Time-to-Market by 20% - Decreasing time-to-market for products or features by streamlining development value stream processes and focusing on delivering high-priority and high-value items rst. • Increased Customer Satisfaction by implementing Agile practices that focus on customer feedback, leading to increased customer satisfaction as the delivered products better align with customer needs and expectations. • Coached developers to adopt Agile values & principles, Scrum roles, rules and values and ensured that they adhered these e ectively; • Fostered and maintained professional collaborative relationship with all stakeholders for quality and timely delivery. Fostered open culture and transparent communication in Scrum team, created psychological safety. • Monitored Team Velocity & Progress through Burn-Down chart for every Sprints e ectively. Coached Product Owner e ciently to adopt Agile principles and guided him to manager Stakeholders e ectively. Created various Agile metrics such as Cycle Time, Lead Time, Escaped Defects, Throughput to measure Outcomes for quality and value delivery. • Ensured development team had good collaboration both internally and to external teams and empowered them to resolve con icts/problems on their own to make them Self-managed.

Agile Entwicklung, Kanban (Softwareentwicklung), SCRUM

10/2018 – 11/2019

Organized workshops and interviews to understand the business requirements thoroughly with the business users and translated into user stories. • Analyzed the current system and prepared the system existing & To-Be functional ows through MS-Visio and presented to all key stakeholders. • Proposed innovative solutions to clients for reducing the manual duplicate e orts in New Business process in Insurance domain and automated the policy issuance ow which increased the revenue by $100M.

Business Analyse