Senior UX Designer & UX Consultant

10/2022 – 11/2023

Developing a Workflow Management System for Clinical Teams

- Implementing user-centered design methods and accessibility standards
- Leading product strategy and design workshops
- Designing features and refining information architecture

Figma, Prototyping, Usability Testing, User Experience (UX), User Interface (UI), User Research

9/2022 – 1/2023

Relaunching an Insurer's Digital Services and Web Presence

- Provided guidance on content strategies and UX Design
- Oversaw project planning and execution

Content Management, User Experience (UX), User Interface (UI), Enterprise project management (EPM), Content Marketing

10/2020 – 7/2022

Health & Insurance UX Design and Research

Development of Medical Invoice Verification Software (Kassenärztliche Vereinigung)
- Gathered and documented requirements
- Designed core functionalities

Ongoing Enhancement of "Panex", the Workflow Management Software used for all patient-related processes (Hamburg Coronavirus Vaccination Center)
- Conducted field visits to analyze and optimize processes
- Documented user issues
- Designed UX improvements for higher productivity & reduced error risk

Conversion Optimization & Sales Journey Design (Die Bayerische)
- Conducted A/B testing experiments to increase conversion
- Designed sales journeys to enhance mobile experience

Launch of Digital Insurance Product (Nexible)
- Redesigned information architecture to fit multiple products
- Led remote usability testing experiments to optimize findability of desired services

Figma, Informationsdesign, Interactive design, Sketch, Usability Testing, User Experience (UX), User Interface (UI), User Research, Webdesign