Operations Consultant

Process, Quality, Compliance (BPM, QMS, GRC) | Helping businesses do the right thing the right way

• A-SPICE
• Agile Methodologie
• Compliance Manager
• ISO / IEC
• ITIL
• Operations Manager
• Projektleitung / Teamleitung (IT)
• Prozessmanagement
• Qualitätsmanagement (allg.)
• Transformation Management

Operations Transformation Leader with extensive experience in driving global business change, operational excellence, and compliance. Expert in optimizing product/service organizations, aligning processes with strategic goals, and enhancing quality and performance at lower cost and risk. Proven ability to lead global teams in complex, cross-functional initiatives, influence C-level stakeholders, and deliver sustainable operational improvements for technology-driven enterprises.

If you've read the book The E-Myth Revisited, you've just found your Manager.

I optimize processes and implement compliance at IT & Software organizations. I've led large-scale transformations at global companies.

I equip businesses for the long run by looking holistically at the whole system, building purpose-driven operations, and embedding mechanisms for continuous improvement.

Problems I solve:

- “We’re growing, but our operations and technology haven’t kept up.”
- “Our processes are too rigid, complicated, and slow - we must be more agile.”
- “We need to digitize fast, but lack ownership and alignment.”
- “We've just acquired a company and have to plug it into our operating model.”
- “We need to get compliant with the industry standards - where do we start?”
- “Employee engagement is low, and we don’t really know why.”
- “Our board wants visibility into strategic progress - right now, we can’t give it to them.”
- “We’ve got too many priorities and not enough clarity.”
- “Our transformation program is stuck / off-track.”
- “We’ve just lost our COO / Chief of Staff / Program/Project Manager - who can lead this in the interim?”

My results:

✅ Positioned a global Software Development company as a major industry player in Automotive by implementing Automotive-SPICE (aligned with Agile, ISO 9001, ISO 27001, ISO 26262) in its customer programs (300+ people organization; 20+ processes) and successfully passing the A-SPICE assessments.

✅ Increased the product and service quality of a global Technological company by designing & implementing a Quality Management System (QMS) as per ISO 9001 (2,000+ people organization; 15+ processes) and achieving & maintaining a company-wide ISO 9001 certification.

✅ Lowered the operational costs of an Information Technology department by consolidating all its 100+ resources into 2 data centers (1 primary and 1 Disaster Recovery), designing & implementing a Process Framework aligned with ITIL, COBIT, and eTOM (10+ processes), and restructuring & downsizing the organization (from several thousand people to less than 600).

✅ Secured the launch of a 3rd national GSM operator by legalizing the 1,000+ BTS's of a Telecommunications company in 3 months (to ensure GSM certification), training its 147 Customer Care Specialists on all IT systems right before the launch (1-week training, 12 parallel sessions, 7 months of preparation), and more.

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To learn more, visit my website irinarokosz.com or subscribe to my blogletter at BPMexplained.com.

To get in touch, write me at [...] or book a call with me at [...].