Operations Consultant

Operations Consultant & Coach | Process, Quality, Compliance

• A-SPICE
• Agile Methodologie
• Compliance Manager
• ISO / IEC
• ITIL
• Operations Manager
• Projektleitung / Teamleitung (IT)
• Prozessmanagement
• Qualitätsmanagement (allg.)
• Transformation Management

Results-driven Product/Service Operations Executive with 20+ years of leadership experience in Software Development & IT business transformation, operational excellence, and compliance. Proven track record of optimizing product/service organizations, aligning operations with strategic business goals, and ensuring higher quality at lower cost and risk. Adept at influencing C-level stakeholders, leading cross-functional teams, and overseeing global programs.

If you've read the book The E-Myth Revisited, you've just found your Manager.

I optimize processes and implement compliance at IT & Software organizations. I've led major transformations at global companies for over 20 years.

I operate in the cross-section of management, organization, organizational behavior, process excellence, product/service quality, industry best practices, and stakeholder satisfaction.

My differentiating factor is equipping businesses for the long game by ensuring a clear purpose and mechanisms for continuous improvement.

My activities include:

? Operations Transformation
? Organizational Development
? Organizational Change Management
? Business Process Management
? Business Process Re-engineering
? Business Process Improvement
? Business Process Optimization
? Business Process Automation
? Digital Transformation
? Compliance Transformation
? Quality Management
? Risk Management
? Operations Strategy & Management
? Management Consulting
? Leadership & Business Coaching

Some of my results:

✅ Positioned a global Software Development company as a major industry player in Automotive by implementing Automotive-SPICE (aligned with Agile, ISO 27001, ISO 26262) in its customer projects (300+ people organization; 20-23 processes) and successfully passing the A-SPICE assessments.

✅ Increased the product and service quality of a global Technological company by implementing a Quality Management System (QMS) as per ISO 9001 (2,000+ people organization; 15-18 processes) and achieving + maintaining a company-wide ISO 9001 certification.

✅ Lowered the operational costs of an Information Technology department by consolidating all its 100+ resources into 2 data centers (1 primary and 1 Disaster Recovery), implementing a Process Framework aligned with ITIL, COBIT, and eTOM (10 processes), and restructuring + downsizing the organization (from several thousand people to less than 600).

✅ Secured the launch of a 3rd national GSM operator by legalizing the 1,000+ BTS's of a Telecommunications company in 3 months (to ensure GSM certification), training its 147 Customer Care Specialists on all IT systems right before the launch (1-week training, 12 parallel sessions, 7 months of preparation), and more.

For additional information, check out my website irinarokosz.com or subscribe to my newsletter at BPMexplained.com.

To discuss your specific challenges, write me at [...] or book a call with me at [...].