Qualitäts - und Risikomanagement

5/2022 – offen

▪ Contact person for customers and insurance companies for all
important complaints (complaint management)
▪ Product quality monitoring through cyclical reviews

MS Excel, MS Office (Anwenderkenntnisse), SAP BW, SAP SD, Six sigma, SQL, VBA (Visual Basic for Applications)

11/2021 – 4/2022

▪ Contact person for customers and insurance companies for all
important complaints (complaint management)
▪ Product quality monitoring through cyclical reviews

MS Excel, SAP BW, SAP SD, Six sigma, VBA (Visual Basic for Applications)

5/2003 – 10/2021

▪ Contact person for customers and insurance companies for all
important complaints (complaint management)
▪ Product quality monitoring through cyclical reviews
▪ Deputy Head of Quality Management (2009 to 2019)
▪ Development of risk management within Tridonic GmbH
▪ Internal auditor training and implementation of audits
▪ Compliance with legal requirements by participating in
the development of risk management in the Zumtobel Group
▪ Definition and selection of the risk software R2C
▪ Introduction of the risk software in the Tridonic subgroup
▪ Porting of the returns system from MS Office to the SAP system
including extensive SAP customizing
▪ Six Sigma level increased from <4 to >5

MATLAB / Simulink, MS Excel, MS Office (Anwenderkenntnisse), SAP BW, SAP R/3, SAP SD, Six sigma, VBA (Visual Basic for Applications)