Business Simulations Expert
- Verfügbarkeit einsehen
- 0 Referenzen
- auf Anfrage
- 3400 Klosterneuburg
- Weltweit
- el | de | en
- 28.07.2014
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
2/2014 – 5/2014
Tätigkeitsbeschreibung
Simulated the Service Operations Center for A1 Telecom Austria as basis for their Transition from Network operations to Service Operations.
Simulated the organizational and operational capacity of the SOC team in 6 regions with 90 employees as basis to caclulate the requirements of a consolidate SOC in terms of capacity and cost to operate.
9/2013 – 12/2013
Tätigkeitsbeschreibung
Simulated the Capacity of Ciena Global Support team with headquarters in Kanada, to service their business customers in Americas.
The simulation has been used to identify the Support efficiency of a 240 Employee team servicing Americas.
The result of the simulation have show that Ciena had no capability to trace Business Customer Service requests that where not resolved right first time . The simulation could calculate the re-work % based on multiple reports and could quantify the cost of re-works per month and per department.
Ciena used the Simulation results as basis to re-organize their support levels.
5/2012 – 8/2012
Tätigkeitsbeschreibung
Simulated the 2nd and 3rd level support operations of 3UK due to severe problems they had with their 3rd level support partners ( an outsourced function ) .
A simulation model of the 2nd and 3rd level support organization was created and we simulated their efficiency in resolving problems by examining the impact every decision had in the resolution process.
The project has shown that the 3rd level support partner wrongly sized their team which caused huge delays in the resolution process and thus had a negative image impact for 3UK in front of their business customers.
1/2012 – 4/2012
TätigkeitsbeschreibungSimulated the Operational performance related to Legacy Operations across UK. This was an outsourcing feasibility simulation study for a communications company negotiating the outsourcing contract with BT
3/2011 – 7/2011
TätigkeitsbeschreibungSimulated the organizational and operational performance of KPN in managing their fixed service operations
Ausbildung
Austria
UK, Brunnel University
UK , Surrey University
Über mich
Have pre-build simulation models for Hospitals, Telecommunication and banking companies faciitating the rapid creation of specialized simulation models which are customer specific.
Main reason why a customer would use simulations is to simulate their Organizational capacity requirements against their business volumes ( ie customer requests , orders, problems etc ) .
Another area where simulations are very efficient is when analysing the performance of a department / team delivering their tasks against their KPI's and SLA's, indicating under which conditions the teams performance will degrate and simulate alternatives in the daily business flows.
Weitere Kenntnisse
Persönliche Daten
- Deutsch (Fließend)
- Englisch (Fließend)
- Französisch (Grundkenntnisse)
- Griechisch (Muttersprache)
- Europäische Union
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