Support Ingenieur/Projektleiter

9/2008 – 6/2015

Control the infrastructure and Service life cycle – order maintain and decommission.

DB Administration:
Oracle and MSSQL server configuration, administration and maintenance.
In charge of the company data base administration for the Germany and Austria market. Germany/Austria DB SPOC (Single Point of Contact)

Server Administration:
HP-UX and AIX Unix administration on company non global systems (Maintenance)
Windows Servers administration (Installation and maintenance)

SAP:
SAP/R3 basis administration- User administration

Monitoring:
Servers and processes monitoring over Big Brother

Archiving solution:
Administration of sensitive Data (invoices) archiving solution with Open-text archive administration and content management.

Backup:
TSM backup/archive administration

Projects:
Work on Windows 7 rollout project on Germany Company workstations (ca. 11500 Workstations)
Carry out a SCCM system center 2012 implementation Project
Carry out several Change Requests, migrations and IT Projects

Oracle-Anwendungen, Microsoft SQL-Server (MS SQL), Administration von Datenbanken, SAP R/3, UNIX, HP-UX, IBM Aix, SAP Basis Administration (BC), System Center Configuration Manager

8/2007 – 5/2008

Technical Support engineer for Microsoft Business Applications SharePoint

Microsoft SharePoint Server, IT-Support (allg.)

6/2006 – 7/2007

First and Second Level Support: Network, Win Server 2003, SAP/R3, Lotus Notes, PDA/MDA. Blackberry, MS Office Packet, Hardware.
Customer support English, French and German
Team Lead and Knowledge instructor for the French UHD-Team in project “Henkel” by Sellbytel communication Group

SAP R/3, Windows Server 2003, Windows Server (allg.), 1st Level Support / UHD, 2nd & 3rd Level Support, IT-Support (allg.)